ServiceNow Developer (ITSM / ITOM)

Zoho; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Fyerx is seeking a ServiceNow Developer to advance ITSM and ITOM initiatives. The role involves building and refining core ITSM modules, configuring incidents, problems, changes, knowledge, and service catalog items using Glide APIs.

You will also design ITOM capabilities, create mid-server setups, automate discovery, service mapping, and event management. You will develop orchestration flows in Flow Designer, build integration pipelines via Integration Hub, and govern CMDB health, CI

Qualifications

• Mandatory ServiceNow CAD certification.
• Mandatory CIS-ITSM or CIS-ITOM certification.
• 4+ years coding and configuring the ServiceNow platform.

Responsibilities

• Develop and customize core ITSM modules, configuring Incident, Problem, Change, Knowledge, and Service Catalog structures using the Glide API.
• Design and deploy ITOM capabilities, implementing Mid Server configurations, automated Discovery runs, Service Mapping patterns, and Event Management rules.
• Build automated orchestration flows within Flow Designer and Workflow Editor to streamline cross-platform IT requests.
• Construct robust integration pipelines via Integration Hub, securely connecting ServiceNow with external cloud infrastructures, deployment pipelines, and third-party monitoring networks.
• Govern the Configuration Management Database (CMDB), maintaining CI health metrics, relationships, IRE rules, and dependency maps.
• Lead update set management and deployment routines, configuring peer code reviews, debugging processing log errors, and resolving merge conflicts.

Tools

ServiceNow

AngularJS

HTML5

CSS

Job description

ServiceNow Developer (ITSM / ITOM Focus)

Job Summary

Key Responsibilities

• Develop and customize core ITSM modules, configuring Incident, Problem, Change, Knowledge, and Service Catalog structures using the native Glide API.
  
• Design and deploy ITOM capabilities, implementing Mid Server configurations, automated Discovery runs, Service Mapping patterns, and Event Management rules.
  
• Build automated orchestration flows within Flow Designer and Workflow Editor to streamline repetitive cross-platform IT requests.
  
• Construct robust integration pipelines via Integration Hub, securely connecting ServiceNow with external cloud infrastructures, deployment pipelines, and third-party monitoring networks.
  
• Govern the Configuration Management Database (CMDB), maintaining accurate CI health metrics, structural relationships, identification and reconciliation rules (IRE), and dependency maps.
  
• Lead update set management and deployment routines, configuring peer code reviews, debugging processing log errors, and resolving merge conflicts across delivery streams.
  

Requirements

• 4 to 8 years of core IT systems engineering experience, with 4+ dedicated years actively coding, configuring, and supporting the ServiceNow platform.
  
• Deep structural understanding of ITIL v4 frameworks, network topologies, infrastructure monitoring, cloud compute architectures, and CMDB governance patterns.
  
• Mandatory certification: ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS-ITSM or CIS-ITOM).
  

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) credential.
  
• Prior experience implementing ServiceNow Service Portal components using AngularJS, HTML5, and CSS boot-strapping tools.