ServiceNow Developer – ITSM & Automation Specialist

Delan Associates, Inc; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Delan Associates, Inc. in New York City seeks a ServiceNow specialist with 4+ years of ITSM experience to customize and upgrade ServiceNow instances for a government agency.

You will configure UI actions, business rules, scripts, and REST/SOAP integrations while mapping dependencies with Service Mapping, ADM, SolarWinds, Dynatrace or Device42. A related bachelor's degree is preferred.

Qualifications

• Bachelor's degree or relevant experience in Business, Information Management, or a related field.
• Experience developing and configuring ITSM tools, especially ServiceNow.
• Proficiency in JavaScript development.
• Experience with SQL and MySQL databases.
• Knowledge of ITIL foundations and best practices.
• Experience configuring ServiceNow components (UI Actions, UI Policy, UI Pages, Business Rules, Client Scripts, Catalog Client Scripts, Catalog UI Policies, Email Scripts).
• Experience with ServiceNow upgrades and large government agency environments.
• Experience with Discovery, and Application Dependency mapping tools (Service Mapping, ADM, SolarWinds, Dynatrace, Device42).

Responsibilities

• Develop and customize ITSM tools, focusing on ServiceNow implementations.
• Configure and upgrade ServiceNow components including UI Actions, Policies, Pages, Rules, and Scripts.
• Integrate REST and SOAP web services.
• Map dependencies using Service Mapping/ADM and related tools for accurate discovery.
• Work within a large government agency environment.
• Apply ITIL foundations to projects and processes.

Skills

ITSM tools development

JavaScript development

Configuration management

ServiceNow customization

ITIL Foundations

REST & SOAP web services

Large government agency experience

Education

Bachelor's Degree in Business, Information Management, or related field

Tools

ServiceNow

SQL

MySQL

Service Mapping

Application Dependency Mapping (ADM)

SolarWinds

Dynatrace

Device42

UI Actions, UI Policy, UI Pages, Business Rules, Client Scripts

REST Web Services

SOAP Web Services

Job description

Delan Associates, Inc. in New York City seeks a ServiceNow specialist with 4+ years of ITSM experience to customize and upgrade ServiceNow instances for a government agency.

You will configure UI actions, business rules, scripts, and REST/SOAP integrations while mapping dependencies with Service Mapping, ADM, SolarWinds, Dynatrace or Device42. A related bachelor's degree is preferred.