Senior ServiceNow Developer - ITIL & Government Automation

Delan Associates, Inc; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

Delan Associates, Inc. is seeking an experienced ServiceNow developer to design and implement complex configurations, automations, and integrations for a large government agency.

The role emphasizes discovery and dependency mapping, upgrades, and maintaining ITIL-aligned processes within ServiceNow. The ideal candidate will have 4+ years of hands-on ServiceNow experience, strong JavaScript skills, and proven ability to work across multiple teams in a governmental environment.

Qualifications

• A minimum of 4 years of experience with the following skill sets.
• Bachelor's Degree or relevant experience in Business, Information Management, or a related field.
• core JavaScript development
• Database technologies such as SQL and MySQL
• Configuration management.
• Configuring and customizing all aspects of ServiceNow - UI Actions, UI Policy, UI Pages, Business Rules, Client Scripts, Include Scripts, Catalog Client Scripts, Catalog UI Policies, Email Scripts, Scripted Web Services, Rest and SOAP web services, Roles and Groups.
• ServiceNow version upgrades.
• Working in a large government agency.
• Knowledge of Discovery and Application Dependency mapping with tools such as ServiceNow Service Mapping, Application Dependency Mapping (ADM), SolarWinds Server & Application Monitor, Dynatrace or Device42.
• Knowledge of ITIL Foundations concepts.

Skills

JavaScript

Configuration management

ITIL Foundations

ServiceNow discovery & mapping

ServiceNow upgrades

Experience with government agencies

Education

Bachelor's Degree or relevant experience in Business, Information Management, or related field

Tools

ServiceNow

SolarWinds Server & Application Monitor

Dynatrace

Device42

Job description

Delan Associates, Inc. is seeking an experienced ServiceNow developer to design and implement complex configurations, automations, and integrations for a large government agency.

The role emphasizes discovery and dependency mapping, upgrades, and maintaining ITIL-aligned processes within ServiceNow. The ideal candidate will have 4+ years of hands-on ServiceNow experience, strong JavaScript skills, and proven ability to work across multiple teams in a governmental environment.