ServiceNow Developer — Hybrid, Govt ITSM Specialist

ECS; Norman (OK); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Everforth ECS seeks a ServiceNow Developer to support the USPS MTSC in Norman, OK. The role combines on-site work for four days each week with one day per week remote collaboration, focusing on the internal ServiceNow instance, customer portals, and end-to-end ITSM process delivery.

The ideal candidate brings 5+ years in software development or related tech, 3+ years in ServiceNow ITSM, and hands-on experience with workflow customization, integrations, and ITIL-based practices.

Qualifications

• Must be able to obtain Public Trust Clearance.
• Bachelor’s degree in computer science, information systems, or a related discipline.
• At least 5 years of experience in Software Development, System Administration, or a related technical field.
• Minimum of 3 years of ServiceNow ITSM experience in a development or consulting role.
• Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
• Prior experience supporting government agencies or contracts.
• Strong organizational and analytical skills; ability to manage multiple tasks and priorities in a dynamic environment.
• Demonstrated experience in managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting.
• Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow.
• Strong knowledge of ITIL frameworks, and ITSM best practices.
• Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
• Ability to implement and maintain automated processes and workflows.
• Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.
• Experience providing user training and technical documentation.
• Skilled in problem-solving and root cause analysis.
• Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.

Skills

ServiceNow ITSM

JavaScript

SQL

HTML

CSS

Organizational skills

Analytical skills

Communication

Problem solving

Education

Bachelor's degree in Computer Science

Tools

Azure DevOps

Job description

Everforth ECS seeks a ServiceNow Developer to support the USPS MTSC in Norman, OK. The role combines on-site work for four days each week with one day per week remote collaboration, focusing on the internal ServiceNow instance, customer portals, and end-to-end ITSM process delivery.

The ideal candidate brings 5+ years in software development or related tech, 3+ years in ServiceNow ITSM, and hands-on experience with workflow customization, integrations, and ITIL-based practices.