ServiceNow Software Developer - Hybrid ITIL & Automation

ECS; Norman (OK); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Everforth ECS in Norman, OK is seeking a Software Developer to support the ServiceNow platform for the USPS Maintenance and Technical Support Service Center. The role is onsite with a hybrid option: four days on site and one day from home each week.

You will maintain and customize ServiceNow applications, implement ITIL-aligned processes, and contribute to delivery goals through automation, reporting, and platform enhancements in a government context.

Qualifications

• Bachelor's degree in computer science, information systems, or a related discipline.
• At least 3 years of experience in Software Development, System Administration, or a related technical field.
• Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
• Ability to implement and maintain automated processes and workflows.
• Excellent interpersonal and communication skills.

Responsibilities

• Maintain the health, performance, and reliability of the ServiceNow platform for our USPS customer.
• Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements.
• Manage user roles, permissions, and access control in alignment with security policies and organizational standards.
• Provide technical support and issue resolution, ensuring minimal disruption to IT services.
• Monitor system logs and performance, proactively identifying and addressing potential issues.
• Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules.
• Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing.
• Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards.
• Offer technical leadership in platform design, integration, and optimization efforts.
• Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability.

Skills

ServiceNow

ITIL

Agile / DevOps

System administration

Workflows & scripting

Communication

Documentation

Security awareness

Education

Bachelor's degree in computer science / information systems or related discipline

Tools

ServiceNow

Azure DevOps

Job description

Everforth ECS in Norman, OK is seeking a Software Developer to support the ServiceNow platform for the USPS Maintenance and Technical Support Service Center. The role is onsite with a hybrid option: four days on site and one day from home each week.

You will maintain and customize ServiceNow applications, implement ITIL-aligned processes, and contribute to delivery goals through automation, reporting, and platform enhancements in a government context.