ServiceNow Developer

ASSYST; Austin (TX); Hybrid; USD 85,000 - 120,000; Full time

Job summary

A leading IT services company seeks an experienced ServiceNow Developer to support a government customer in Austin, TX. This hybrid role involves end-to-end ServiceNow implementation, from configuration to integration services, requiring hands-on experience in various ServiceNow modules and strong communication skills. The ideal candidate will manage multiple projects and collaborate with remote teams.

Qualifications

• Hands-on ServiceNow development, customization, and administration in ITSM, ITOM, SAM, ITBM.
• Proficiency across multiple ServiceNow modules.
• Experience implementing core processes: User provisioning, Incident, Problem.

Responsibilities

• Deliver hands-on configuration, development, and integration services.
• Execute 5 or more end-to-end ServiceNow implementation projects.
• Share best practices and provide consultative guidance.

Skills

ServiceNow development

Excellent verbal and written communication skills

Proficiency in ITSM, ITOM, DevOps

Design and develop inbound/outbound integrations

Tools

ServiceNow

Azure AD

Job description

ASSYST is seeking a ServiceNow Developer to support a government customer based in Austin, TX. This hybrid role combines on‑site and telework responsibilities.

The developer will manage end‑to‑end ServiceNow implementation, from configuration and development to integration services.

Responsibilities

• Deliver hands‑on configuration, development and integration services and serve in a quality assurance capacity for all project deliverables.
• Complete ServiceNow Implementation certification.
• Apply experience from ITIL, ITSM and security/regulatory implementations.
• Deliver end‑to‑end automated solutions, including:
• • User provisioning processes integrating with internal and external systems.
• • Technical implementation of IT Infrastructure Library (ITIL) processes.
• • Workflow customization.
• • Ticketing.
• • System configurations.
• Build and code a Configuration Management Database (CMDB).
• Execute 5 or more end‑to‑end ServiceNow implementation projects.
• Leverage LDAP, AD, SSO, Email Infrastructure, Web Services, ServiceNow Discovery, Service Mapping and Discovery via Service Graph Connectors.
• Design and develop integrations with both custom‑built applications and COTS/SaaS products.
• Participate in process flow analysis and redesign sessions.
• Ensure inter‑module configuration does not negatively impact other areas.
• Collaborate effectively with remote teams.
• Share best practices and provide consultative guidance during technical design and implementation.

Required Experience

• Hands‑on ServiceNow development, customization and administration in ITSM, ITOM, S AM, ITBM and/or equivalent.
• Excellent verbal and written communication skills for implementation activities.
• Proficiency across ServiceNow modules: ITBM, DevOps, SecOps, ITOM, ITAM, IRM, ITSM, Change Management, User Provisioning, Incident, Problem, Asset, CMDB, Service Catalog and Email modules.
• Design, develop and implement inbound/outbound integrations using Azure AD, SSO Trusted Sources, Mid Server, REST/SOAP web services, email and related technologies.

Preferred Experience

• Industry and project experience with ServiceNow.
• Technical documentation: Design, Implementation and Configuration Plans.
• ServiceNow System Administrator and/or Implementation Specialist certification.
• Experience implementing core processes: User provisioning, Incident, Problem, Change, Service Catalog, Request and CMDB.

ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.

Seniority Level: Mid‑Senior
Employment Type: Contract
Job Function: Information Technology