ServiceNow Developer

Homecare Homebase; Louisville (KY); On-site; USD 80,000 - 100,000; Full time

Job summary

Homecare Homebase in Louisville, Kentucky is seeking a skilled ServiceNow Developer to design and maintain solutions on the ServiceNow platform. This role necessitates 3+ years of experience in ServiceNow development, with strong skills in ITSM and AI implementation.

The ideal candidate will collaborate with various stakeholders to align platform capabilities with business strategies, implement new features, and maintain system upgrades. Continuous learning and adaptability are essential in this dynamic environment.

Qualifications

• 3+ years as a ServiceNow Developer with experience in ITSM, Service Portals, Scripting.
• Experience designing and deploying AI solutions on and off the ServiceNow platform.
• Strong communication skills and comprehension of the ITIL framework.

Responsibilities

• Align ServiceNow platform capabilities to business strategy.
• Develop, test, and implement new capabilities on the ServiceNow platform.
• Stay current on ServiceNow products and integrated technologies.

Skills

ServiceNow development

Collaboration

Adaptability

Continuous learning

Education

Bachelor's degree in a technical field

ServiceNow certifications (any)

Tools

ServiceNow

APIs and web services

Job description

Job Description

The ServiceNow Developer is responsible for understanding, designing, developing, configuring, updating, and maintaining modular, reusable solutions on the ServiceNow platform in support of HCHB business initiatives. This role partners closely with platform owners, architects, administrators, and business stakeholders to deliver scalable, secure, and user-focused solutions across ITSM, CSM, and related ServiceNow capabilities.

The ideal candidate combines strong platform development experience with modern AI-assisted development practices, including the ability to leverage ServiceNow AI capabilities, automation tooling, and agentic AI products, to accelerate delivery and improve solution quality. This role requires strong collaboration skills, adaptability, and a continuous learning mindset to support the evolving ServiceNow ecosystem.

Responsibilities

• Align ServiceNow platform capabilities to business strategy and ServiceNow roadmap
• Develop, test, and implement new capabilities on the ServiceNow platform
• Assist with ServiceNow upgrades, action skipped changes, and create/run tests
• Stay current on ServiceNow products and applicable integrated technologies

Expertise and Experience

• 3+ years as a ServiceNow Developer with experience developing in the following areas:
• ITSM: Incident, Problem, Change, Service Catalog
• Service Portals
• Flow Designer, Workflow, Virtual Agent Topics, Integration Hub
• Application integrations using APIs, web services, scripts, transform maps, etc.
• Scoped Applications
• Scripting in ServiceNow
• Test Management and ATF
• ITOM: Event Management, CMDB, Discovery, Service Mapping
• 1+ years as member of an Agile, Scrum, or Kanban team
• Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations
• Knowledge of the ITIL framework especially as it pertains to the CMDB model and governance
• Comprehension of the ServiceNow CSDM model
• Experience designing and deploying AI solutions on and off the ServiceNow platform, with strong AI prompt engineering skills
• Strong communication skills that include the ability to write clearly and concisely
• Knowledge of database fundamentals

Additional Preferred Experience (not required)

• CSM: Case Management, Agent Workspace, Communities
• Performance Analytics, Dashboards
• Workspaces
• Reporting
• Active Directory/PowerShell
• Transform Maps
• AI Control Tower

Education / Certification / Training

• Bachelor's degree in a technical field (or equivalent experience)
• ServiceNow System Administration
• Any of the following certifications are a plus:
• ServiceNow Certified Application Developer
• ITIL Foundations
• ServiceNow Discovery Fundamentals
• ServiceNow Certified Implementation Specialist – Discovery
• ServiceNow Advanced System Administration
• Scripting in ServiceNow
• CCNA or equivalent
• MCSA, RHCSA (Microsoft, RedHat)