ServiceNow Developer: Build Scalable ITSM & HR Solutions

Freshfields Bruckhaus Deringer; United States; Remote; USD 38.000 - 46.000; Vollzeit

Zusammenfassung

Freshfields Bruckhaus Deringer is seeking a motivated ServiceNow Developer to join our technology team. You will design, configure, and implement ITSM, HR, ITOM, and related modules while collaborating with senior engineers and stakeholders.

You will contribute to platform improvements, integrations, and documentation, ensuring scalable solutions and ongoing learning in a people-first environment.

Qualifikationen

• Experience working with the ServiceNow platform.
• Understanding of ITSM lifecycle, ITIL framework, and platform integrations.
• Familiarity with software development practices and tools like Azure DevOps.
• Strong communication and stakeholder engagement skills.
• A proactive, service-oriented mindset with attention to detail.
• ServiceNow CSA certification is a plus.

Aufgaben

• Collaborate with engineers, product owners, and analysts to deliver high-quality ServiceNow solutions.
• Support the development and enhancement of modules including ITSM, Service Catalogue, HR, and App Engine.
• Assist with platform integrations (e.g. Microsoft Teams) and lifecycle management.
• Troubleshoot and resolve technical issues, contributing to incident resolution.
• Maintain clear documentation and support user training.
• Contribute to the ServiceNow roadmap and continuous improvement initiatives.

Kenntnisse

ServiceNow

ITSM lifecycle

ITIL

Azure DevOps

Stakeholder mgmt

Communication

Proactive mindset

Ausbildung

CSA certification

Tools

Microsoft Teams

Jobbeschreibung

Freshfields Bruckhaus Deringer is seeking a motivated ServiceNow Developer to join our technology team. You will design, configure, and implement ITSM, HR, ITOM, and related modules while collaborating with senior engineers and stakeholders.

You will contribute to platform improvements, integrations, and documentation, ensuring scalable solutions and ongoing learning in a people-first environment.