ServiceNow Developer/Administrator

Belcan LLC; Annapolis (MD); On-site; USD 85,411 - 92,299; Full time

Benefits offered by this job

Health care

Dental insurance

401(k)

Paid time off

Job summary

A leading consulting firm is seeking a skilled ServiceNow Developer and Administrator in Annapolis, MD. The role involves managing ServiceNow Discovery, optimizing CMDB structures, and performing data migration tasks. The ideal candidate should possess strong scripting skills, expertise with ServiceNow troubleshooting, and the ability to collaborate with network teams. This position offers hourly pay between $62 and $67, along with a comprehensive benefits package including health care, 401(k), and paid time off.

Qualifications

• Expertise with ServiceNow Discovery and MID Server troubleshooting.
• Ability to work with network teams on IP ranges, subnets, routing.
• Strong understanding of CMDB architecture and normalization.
• Hands-on experience with hardware asset management in CMDB.
• Experience with data migration and validation.

Responsibilities

• Configure and manage ServiceNow Discovery jobs and optimize schedules.
• Implement CMDB governance and maintain data quality standards.
• Develop and optimize GlideRecord queries for automation.
• Create dashboards to track CMDB health and reporting.

Skills

ServiceNow Discovery

MID Server troubleshooting

CMDB architecture

Data migration

Strong scripting experience

Communication skills

Job description

Innovative, Secure, and Outcome-Based Solutions

A ServiceNow Developer and Administrator job in Annapolis, MD (21401) is currently available through Belcan at one of our key state level government clients.

Job Duties

ServiceNow Discovery Management

• Configure, schedule, and manage ServiceNow Discovery jobs to accurately identify, classify, and update infrastructure assets.
• Troubleshoot Discovery failures and performance issues, including credential validation, probe/sensor behavior, and MID Server connectivity.
• Partner with network teams to analyze IP ranges, subnets, firewall rules, routing, and discovery coverage gaps.
• Monitor and optimize Discovery schedules for reliable and consistent data collection.
• Collaborate with infrastructure and application teams to validate discovered data.

CMDB Configuration & Governance

• Configure and manage CMDB structures, CI classes, attributes, relationships, and reconciliation rules.
• Ensure proper CI classification, normalization, and lifecycle mapping.
• Implement CMDB governance and data quality standards.
• Maintain ITAM and CMDB alignment across hardware lifecycle.
• Manage records in CMDB Hardware and ALM Hardware tables.
• Perform data cleanup for missing, duplicate, or inaccurate hardware records.
• Resolve asset tag discrepancies and lifecycle mismatches.
• Align CI and asset records for accuracy and compliance.

ServiceNow Platform Development & Scripting

• Configure forms, related lists, UI Policies, and Client Scripts.
• Develop and optimize GlideRecord queries for data validation and automation.
• Build and manage Flow Designer flows.
• Create Scheduled Jobs for cleanup, reconciliation, and validation.

Integrations & Enhancements

• Support upcoming integrations with PDQ, SolarWinds, and other monitoring/endpoint tools.
• Participate in integration design, mapping, testing, and data validation.

Data Migration & Data Quality

• Execute data migration analysis, mapping, transformation, and reconciliation.
• Perform pre- and post-migration quality reviews for accuracy and completeness.
• Validate records following script execution.

Reporting & Communication

• Create dashboards to track Discovery coverage, CMDB health, normalization, and remediation.
• Export data for audits and stakeholder reporting.
• Communicate findings, risks, and remediation actions clearly to business and technical stakeholders.

Required Qualifications

• Expertise with ServiceNow Discovery and MID Server troubleshooting.
• Ability to work with network teams on IP ranges, subnets, routing, and scan issues.
• Strong understanding of CMDB architecture, reconciliation, normalization, and relationship mapping.
• Hands-on experience with hardware asset management in CMDB and ALM tables.
• Strong scripting experience with GlideRecord, Flow Designer, and platform configuration.
• Knowledge of upcoming integrations such as PDQ and SolarWinds.
• Experience with data migration, mapping, transformation, and validation.
• Strong communication skills for technical and business audiences.

Preferred Qualifications & Skills

Compensation

We provide a competitive pay and benefits package. This position is offering a hourly range $62-$67/hr. Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

ServiceNow Developer/Administrator ID# 18055162