Service Now/System Administrator

Belcan LLC; Washington (District of Columbia); On-site; USD 125,000 - 145,000; Full time

Benefits offered by this job

Health care

Dental

Vision

401(k)

Education assistance

Paid time off

Job summary

Belcan LLC is seeking a ServiceNow/System Administrator in Washington, DC to provide IT support and manage both Windows and Linux environments. Candidates should have a Bachelor’s degree and 9 years of relevant experience along with the ability to obtain a Top Secret clearance.

The role involves configuring systems, managing ServiceNow instances, and ensuring operational excellence through troubleshooting and system administration. The competitive salary ranges from $125,000 to $145,000, complemented by a rich benefits package.

Qualifications

• 9 years of relevant experience in IT support and system administration.
• Hands-on experience as a ServiceNow administrator for 5 years.
• Ability to obtain Top Secret clearance.

Responsibilities

• Configure and maintain Windows and Linux baselines.
• Manage and patch endpoints using ServiceNow.
• Design and implement ServiceNow solutions.

Skills

ServiceNow administration

Windows 10/11

Linux operating systems

PowerShell scripting

Troubleshooting

Education

Bachelor's degree in computer science or related field

Tools

VMware

ServiceNow

Job description

Innovative, Secure, and Outcome-Based Solutions

Job Summary

A ServiceNow/System Administrator job in Washington, DC is currently available through Belcan at one of our key Federal Civilian clients. To be considered for this role, you will have a bachelor's degree and 9 years of relevant experience.

Job Duties

Provides IT support in configuring and maintaining both Windows and Linux baselines and managing and maintaining Windows 11 endpoints. The candidate will be experienced in providing system administrative support for Windows/Linux endpoints in an air‑gapped environment without direct internet access. System Administrator Responsibilities for Windows/Linux systems include:

• Installing operating system software, patches, and upgrades. Automated and manual utilization of local repository.
• Analyzing, troubleshooting, and resolving system hardware, software, and networking issues.
• Configuring, optimizing, fine‑tuning, and monitoring operating system software and servers.
• Managing system backups and recovery.
• Conducting virtual server builds utilizing VMware.

The candidate will also be responsible for managing and utilizing an on‑prem ServiceNow instance. The candidate will work closely with and coordinate the Tier 3 activities of several IT professionals in managing, maintaining, and patching endpoints. ServiceNow Responsibilities include:

• Solution Architecture: Design and architect complex ServiceNow solutions, including custom applications, workflows, and integrations, to meet specific business requirements.
• Maintenance & Support: Provide ongoing support for deployed ServiceNow applications, troubleshoot issues, and manage system updates and upgrades.
• Integration Expertise: Integrate ServiceNow with other enterprise systems using APIs and other integration methods.
• Experience in configuring ServiceNow MID servers.
• Experience in maintaining air‑gapped instance of ServiceNow.
• Business Analysis: Collaborate with stakeholders to understand business needs, translate them into technical requirements, and design effective ServiceNow solutions.

Required Qualifications

• Secret clearance with ability to obtain Top Secret clearance.
• Bachelor's degree in computer science or related field and 9 years of relevant experience.
• 5 years of experience as a ServiceNow administrator capable of drafting complex workflows, queries and reports, as well as tailored dashboards.
• Hands‑on experience in creating business rules, import sets, working in a scoped application and writing scripts.
• Significant system admin experience with Windows 10/11 and Linux operating systems. Significant hands‑on experience in configuring, implementing and troubleshooting Windows 10 and 11 workstations.
• Experienced in writing PowerShell scripts.
• Experience in deploying, configuring, and maintaining Windows clients.
• Excellent verbal and written communication skills.
• Capable of working well within a collaborative environment as an integral member of a project team.

Preferred Qualifications & Skills

• Prior work experience supporting U.S. government agencies.

Compensation

We provide a competitive pay and benefits package. This position is offering a salary range of $125,000 – $145,000. Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Service Now/System Administrator ID# 18055211