Servicenow Developer

Druthion Technology Services; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Druthion Technology Services is seeking an experienced ServiceNow Integration Specialist to design and implement integrations across REST, SOAP, and Integration Hub. You will architect data synchronization between CMDB, inventory, monitoring, OSS/BSS, cloud platforms, and enterprise databases.

You will lead troubleshooting, optimization, and root-cause analyses while developing workflow automation and custom ServiceNow applications.

Qualifications

• 5-9 years of ServiceNow experience.
• Hands-on experience with Incident, Problem, Change, Request, and Knowledge Management.
• Experience with ServiceNow integrations and workflow automation.
• Experience working with enterprise customers in implementation or support projects.
• Good understanding of ServiceNow development lifecycle and best practices.

Responsibilities

• Design and implement integrations between ServiceNow and external applications using REST APIs, SOAP Web Services, Integration Hub, MID Server, and ETL platforms.
• Architect data synchronization between ServiceNow CMDB, inventory systems, monitoring tools, OSS/BSS platforms, cloud platforms, and enterprise databases.
• Lead integration troubleshooting, optimization, and root-cause analysis.
• Develop and customize ServiceNow applications using Business Rules, Client Scripts, Script Includes, Flow Designer, UI Policies, UI Actions, Record Producers, Catalog Items.
• Develop workflow automation and approval processes.
• Support platform upgrades, patching, deployments, and production support activities.
• Troubleshoot and resolve ServiceNow application and integration issues.
• Collaborate with business analysts and functional consultants to translate requirements into technical solutions.
• Participate in code reviews and follow ServiceNow development best practices.
• Create technical design documents and unit test documentation.
• Support Agile delivery processes including sprint planning, development, testing, and deployment.

Skills

ServiceNow

Integration design

REST APIs

SOAP Web Services

Workflow automation

Tools

ServiceNow Studio

Job description

Role & responsibilities

Design and implement integrations between ServiceNow and external applications using:

• REST APIs
• SOAP Web Services
• Integration Hub
• MID Server
• ETL Platforms
• Event-based Integration Frameworks
• Architect data synchronization between ServiceNow CMDB, inventory systems, monitoring tools, OSS/BSS platforms, cloud platforms, and enterprise databases.
• Lead integration troubleshooting, optimization, and root-cause analysis.
• Incident Management
• Problem Management
• Change Management
• Request Management
• Knowledge Management
• Service Catalog
• CMDB

Develop and customize ServiceNow applications using:

• Business Rules
• Client Scripts
• Script Includes
• Flow Designer
• UI Policies
• UI Actions
• Record Producers
• Catalog Items

• Develop workflow automation and approval processes.
• Support platform upgrades, patching, deployments, and production support activities.
• Troubleshoot and resolve ServiceNow application and integration issues.
• Collaborate with business analysts and functional consultants to translate requirements into technical solutions.
• Participate in code reviews and follow ServiceNow development best practices.
• Create technical design documents and unit test documentation.
• Support Agile delivery processes including sprint planning, development, testing, and deployment.

Preferred Certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM)
• ServiceNow Certified Application Developer (CAD)
• Additional Advantage

• ITIL v4 Foundation
• CIS-Discovery
• CIS-Data Foundations
• CIS-CSM
• CIS-HRSD

Preferred Candidate Profile:

• 5-9 years of ServiceNow experience
• Hands-on experience with Incident, Problem, Change, Request, and Knowledge Management.
• Experience with ServiceNow integrations and workflow automation.
• Experience working with enterprise customers in implementation or support projects.
• Good understanding of ServiceNow development lifecycle and best practices.