ServiceNow Developer

TechDigital Group; Orlando (FL); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Support Domain Engineer with a focus on optimizing technical content. In this role, you will maintain content health and quality while leveraging data analysis to strategically prioritize areas needing attention. Your ability to package and present compelling findings will influence key decisions. This position requires a proactive mindset, strong communication skills, and a customer-centric approach, making it ideal for a team player who thrives in fast-paced environments. Join a dynamic team where your contributions will significantly impact customer satisfaction and operational efficiency.

Qualifications

• Proficient in data analysis and content management.
• Strong communication skills and customer-centric mindset.

Responsibilities

• Maintain and optimize technical content for your domain.
• Analyze data to prioritize and drive optimization opportunities.

Skills

Data Analysis

Content Management

Communication Skills

Team Collaboration

Problem Solving

Tools

ServiceNow

Job description

Support Domain Engineer (ServiceNow Developer)

Description: As a Support Domain Engineer, your purpose is to maintain and sustain content health and quality for all content for your domain (SME group). You keep a holistic view of this inventory and strategically focus on the areas that need the most attention through data analysis and prioritization. You ensure content for your domain is available, accessible, findable, and that it solves customer issues.

Support Domain Engineer (ServiceNow Developer) with the ability to independently and strategically manage and optimize technical content for your domain.

1. A thought leader who is data and results driven and proactively and creatively drives results based on data. Proficient in building and analyzing data using different tools to prioritize, identify, and act on optimization opportunities while maintaining a long term view of trends, issues, and business impact.
2. Demonstrated success proposing and implementing new, lean methods and procedures to most efficiently accomplish goals.
3. Ability to package and present compelling findings that influence decisions and optimization.
4. A team player and mentor.
5. Able to meet deadlines in a fast-paced, rapidly changing environment.
6. Experience working cross-functionally and can influence without authority.
7. Have solid communication skills, both oral and customer-facing written.
8. Operate with a customer-centric mindset and maintain strong attention to detail.