ServiceNow Developer Role

Empyrean; Houston (TX); Remote; USD 120,000 - 150,000; Full time

Job summary

Empyrean is seeking a Senior ServiceNow Developer to design, build, test, and maintain ServiceNow solutions across ITSM and related processes.

You will lead cross-functional work, mentor junior developers, and drive automation using Flow Designer and advanced scripting. The role emphasizes data integration, performance improvements, and scalable catalog items.

Strong collaboration and timely delivery are essential in supporting enterprise environments.

Qualifications

• Bachelor’s degree preferred but not required.
• 5+ years of experience in ServiceNow development or a related field.
• Mastery of ServiceNow scripting languages and ability to mentor junior developers.
• Advanced expertise in ServiceNow modules and integration with external systems.
• Leadership in project planning and managing complex workloads.

Responsibilities

• Collaborate on cross-functional teams to design, configure, troubleshoot, and implement ServiceNow applications.
• Integrate and manage data flow between ServiceNow and other systems.
• Implement new ITSM modules and enhance ServiceNow integrations.
• Improve ServiceNow platform reliability and performance.
• Lead efforts on catalog offerings and flows using automation tools like Flow Designer.
• Develop and maintain script-based rules, including Assignment and Approval rules, using Jelly for UI elements.
• Provide testing for new applications and participate in system and integration testing.
• Assist in report configuration and maintenance for reporting.

Skills

JavaScript

ServiceNow

Data integration

ITSM

RCA

Testing

Flow Designer

Jelly scripting

Education

Bachelor’s degree preferred

Tools

Flow Designer

Service Catalog

External system integrations

Jelly UI

Job description

As a key member of the Enterprise IT Team, a Senior ServiceNow Developer designs, develops, tests, implements, and maintains solutions on the ServiceNow platform for Empyrean. They play a crucial role in enhancing and optimizing Empyrean's IT Service Management (ITSM) and business processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborate on cross-functional teams to design, configure, troubleshoot, and implement ServiceNow applications.
• Integrate and manage data flow between ServiceNow and other systems, ensuring consistency.
• Implementing new ITSM modules and functionalities in ServiceNow.
• Enhancing ServiceNow integrations with other enterprise systems.
• Leading efforts to improve ServiceNow platform reliability and performance.
• Contributing to the development of self-service tools for ServiceNow users.
• Develop and maintain script-based rules, including Assignment and Approval rules, using Jelly for UI elements.
• Provide testing for new applications and participate in System and integration testing.
• Assist in report configuration and maintenance for accurate and accessible reporting.
• Design, build, test, and maintain scalable off-the-shelf applications as well as organization specific patterns.
• Optimize and enhance the ServiceNow environment, including catalog offerings and associated flows, leveraging automation tools like Flow Designer.
• Perform other job-related duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Analytical mindset with a focus on problem-solving within the ServiceNow ecosystem.
• Proficiency in scripting languages (JavaScript).
• Strong collaboration and communication skills.
• Proactive attitude towards issue resolution and prevention.
• Ability to meet deadlines and manage multiple tasks efficiently.
• Contributing to scope and designs for issues, epics, and stories.
• Contributing to general documentation.
• Completing Root Cause Analysis (RCA) on Application Support tickets and incidents.
• Participate in team practice enhancements.
• Public Knowledge sharing.
• Self-awareness and able to handle conflict within team, providing/receiving feedback.
• Ownership of major initiatives.
• Proactive Problem identification.
• Technical Leadership:
  • Provides technical leadership within the ServiceNow Developer family, guiding the team in complex technical scenarios.
• Service Catalog and Flow Design:
  • Leadership in designing custom catalog items and driving continual improvement in service catalog offerings.
• Technical Innovation:
  • Creating innovative solutions that push the organization to the next level of maturity.
• Project Planning and Management:
  • Leadership in project planning, defining project guidelines, and contributing to scope and design.
• Workload Organization:
  • Demonstrated ability to manage complex workloads independently, contributing to overall team efficiency.
• Self-Sufficiency and Autonomy:
  • High level of autonomy, capable of self-organizing and reporting asynchronously.

KNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTS

• Bachelor’s degree preferred but not required.
• In lieu of a Bachelor’s degree, equivalent years of experience in computer science, engineering, or a related field. Or, any equivalent combination of education, experience, certificates, and training that provides the required knowledge, skills, and abilities will be considered.
• 5+ years of experience in ServiceNow development or a related field.
• Mastery of ServiceNow scripting languages, including the ability to mentor and guide junior developers.
• Advanced expertise in ServiceNow modules, with the ability to architect solutions that span multiple modules and integrate with external systems.
• Leadership in project planning, defining project guidelines, and contributing to scope and design.
• Substantial experience in managing complex workloads independently.
• Prior experience in benefit program administration; knowledge of Health and Welfare processes a plus

• Scripting Proficiency:
  • Mastery of ServiceNow scripting languages, including the ability to mentor and guide junior developers.
• Module and Integration Knowledge:
  • Advanced expertise in ServiceNow modules, with the ability to architect solutions that span multiple modules and integrate with external systems.
• Automation and Workflow Design:
  • Identification and implementation of advanced areas of automation, with a focus on improving overall workflow efficiencies.
• Upgrade and Versioning Expertise:
  • Leadership in managing the upgrade cycle, ensuring seamless transitions and adoption of new features.
• Process Improvement and Automation:
  • Drives process improvements at a higher level, influencing the organization's automation strategies.

Disclaimer: Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any time

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