ServiceNow Developer

Insight Global; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

Insight Global is seeking a ServiceNow Developer in New York to lead the next phase of its ServiceNow maturity. This role focuses on the Discovery module in an existing CMDB environment, requiring hands-on technical expertise.

The ideal candidate will shape ServiceNow's development and integration, tackle technical challenges directly, and transition tasks from partners, ensuring effective solutions. Diversity and inclusivity are core values of the company.

Qualifications

• 8+ years of ServiceNow development experience with deep, hands-on solution architecture experience.
• Proven experience implementing and/or architecting ServiceNow Discovery.
• Strong experience with CMDB, including CI class structure, relationships, governance, and data integrity.
• Experience designing and developing ServiceNow solutions in complex enterprise environments.
• Experience with platform automation, workflow/process optimization, and operational improvement.

Responsibilities

• Lead the next phase of ServiceNow maturity, focusing on developing and implementing the Discovery module.
• Shape how ServiceNow is developed, architected, integrated, and optimized within the ecosystem.
• Transition work currently handled by one of their partners, ensuring operationalization and testing.

Skills

ServiceNow development experience

Solution architecture experience

CMDB

Platform automation

Workflow/process optimization

Job description

Job Description

Our client is seeking a ServiceNow Developer to lead the next phase of its ServiceNow maturity, with a primary focus on developing and implementing the Discovery module in an environment where CMDB is already in place. This individual will play a critical role in shaping how ServiceNow is developed, architected, integrated, and optimized within their ecosystem.

This is not a role for someone who simply designs from a distance or passes issues to other teams. This is a lean, high‑accountability, highly technical role, and this person will be expected to roll up their sleeves, work through technical and process challenges directly, and drive issues through to resolution. The right candidate will be both a savvy developer and a hands‑on problem solver who can tailor ServiceNow capabilities to fit the environment — not force the environment to fit the tool.

This person will also be responsible for helping transition work currently being handled by one of their partners, ensuring solutions are operationalized effectively, tested thoroughly, and functioning as intended.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 8+ years of ServiceNow development experience with deep, hands‑on solution architecture experience
• Proven experience implementing and/or architecting ServiceNow Discovery
• Strong experience with CMDB, including CI class structure, relationships, governance, and data integrity
• Experience designing and developing ServiceNow solutions in complex enterprise environments
• Experience with platform automation, workflow/process optimization, and operational improvement