ServiceNow Developer

Jobtailor; Alpharetta (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

Jobtailor seeks a skilled ServiceNow SAM Pro expert to design, configure, and optimize the SAM module and entitlement data flows. You will integrate licensing publisher packs (Microsoft, Oracle, IBM) and connect SAM with Shopping Hub and Service Catalog to streamline requests.

Required are CSA and CIS-SAM certifications, strong JavaScript on the ServiceNow platform, and experience with REST/SOAP integrations. ITIL v4 knowledge is helpful for asset management.

Qualifications

• Strong JavaScript on the ServiceNow platform with APIs, Business Rules, and Script Includes.
• REST/SOAP API integrations with external vendor portals and inventory systems.
• Transform Maps and Data Loads to import entitlement data from legacy systems.
• CSA and CIS-SAM certifications are typically required.
• Experience supporting SaaS License Management for cloud-based vendors.
• Working knowledge of ITIL v4, with emphasis on Service Request and IT Asset Management.

Responsibilities

• Design, configure, and maintain the ServiceNow SAM Pro module, including software models, entitlements, and discovery patterns.
• Configure, customize, and support Publisher Packs for licensing, including Microsoft, Oracle, and IBM.
• Integrate ServiceNow SAM with the Shopping Hub and Service Catalog to streamline software request fulfillment.
• Build dashboards, reports, and automated reclamation processes to identify underutilized software, improve license utilization, and reduce software spend.

Skills

JavaScript (ServiceNow)

REST/SOAP API integrations

Integration Hub

Transform Maps / Data Loads

SaaS License Management

ITIL v4 knowledge

Education

ServiceNow Certified System Administrator

Certified Implementation Specialist – Software Asset Management

Tools

Integration Hub

ServiceNow APIs

Transform Maps

Data Loads

Job description

Responsibilities

• Design, configure, and maintain the ServiceNow SAM Pro module, including software models, entitlements, and discovery patterns.
• Configure, customize, and support Publisher Packs for complex software licensing, including Microsoft, Oracle, and IBM.
• Integrate ServiceNow SAM with the Shopping Hub and Service Catalog to streamline software request fulfillment.
• Build dashboards, reports, and automated reclamation candidate processes to identify underutilized software, improve license utilization, and reduce software spend.

Requirements

• Strong proficiency with JavaScript within the ServiceNow platform, including ServiceNow APIs, Business Rules, Script Includes, and Flow Designer.
• Experience developing integrations using REST/SOAP APIs and Integration Hub to connect ServiceNow with external vendor portals and inventory management systems.
• Hands‑on experience with Transform Maps and Data Loads to import and manage large volumes of entitlement data from legacy systems.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist – Software Asset Management (CIS‑SAM) certifications are typically required.
• Experience supporting SaaS License Management for cloud‑based software vendors.
• Working knowledge of ITIL v4 best practices, with emphasis on Service Request Management and IT Asset Management.

Core Competencies

Demonstrates expertise in configuring and maintaining the ServiceNow SAM Pro module, with strong proficiency in JavaScript and experience in integrating ServiceNow with external systems. Possesses a solid understanding of ITIL v4 best practices and SaaS License Management.

Certifications & Qualifications

• ServiceNow Certified System Administrator
• Certified Implementation Specialist – Software Asset Management