ServiceNow Technical Developer

Govan Systems inc; Madison (WI); On-site; USD 110,000 - 160,000; Full time

Job summary

Govan Systems inc is seeking a seasoned ServiceNow professional to drive end-to-end implementations. You will gather requirements, design solutions, configure modules like ITSM and ITAM, and lead integrations using REST/SOAP to connect with enterprise systems.

The role requires six to nine years of hands-on experience, a Bachelor’s degree in a related field, and preferred CSA/CAD certifications. You will collaborate with IT and business stakeholders to deliver scalable ServiceNow solutions.

Qualifications

• Bachelor’s degree in Computer Science, math, engineering, information systems, or a related field.
• Six to nine years of ServiceNow experience.
• Preferred certifications include ServiceNow CSA and CAD.
• Experience with Agile development methodologies.

Responsibilities

• Lead full ServiceNow implementation lifecycle from requirements to deployment.
• Design and configure ITSM, ITAM, and other modules per needs.
• Develop integrations using REST, SOAP with other systems.
• Implement workflows, business rules, and automation to streamline processes.
• Provide post-implementation support and maintenance.
• Create comprehensive documentation and ensure ITIL best practices.
• Assist with upgrades, patches, and new releases.
• Provide training and support to end users.

Skills

ServiceNow development

REST APIs

SOAP APIs

Workflow automation

ITIL familiarity

DevOps concepts

Scripting

Requirements gathering

Problem solving

Documentation

Education

Bachelor's degree in Computer Science/Engineering/Math/Info Systems

Tools

ServiceNow Studio

Flow Designer

Service Portal

IntegrationHub

Scripting (JavaScript)

Job description

Participate in the full ServiceNow implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment.

Design and configure ServiceNow modules such as ITSM (IT Service Management), ITAM (IT Asset Management), and others based on business needs.

Develop integrations between ServiceNow and other enterprise systems using REST, SOAP, and other relevant technologies.

Implement workflows, business rules, and automation to streamline processes and improve user experience.

Work closely with IT teams, business stakeholders, and other ServiceNow professionals to align solutions with organizational goals.

Provide post-implementation support, troubleshooting, and maintenance of the ServiceNow platform.

Create and maintain comprehensive docum

entation for processes, configurations, and solutions. Ensure that best practices and ITIL frameworks are followed.

Assist with upgrades, patches, and new releases to ensure platform stability and enhancement of functionality.

Provide training and support to end users.

Certifications: Preferred credentials include ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).

Education: Bachelor’s degree in Computer Science, math, engineering, information systems, or a related field.

Experience: Requires six to nine years.

Requirements & Skills:

• Experience with Agile development methodologies
• Proven problem-solving and analytical abilities
• Understanding of development operations (DevOps)
• Understanding of software security
• Training in software engineering
• Knowledge of data structures and algorithms
• Proficiency with ServiceNow development, such as scripting, workflows, and integrations
• Proven ability to create ServiceNow Business Rules, and UI Policies
• Knowledge of IT Service Management (ITSM) Implementation
• Experience with Flow Designer and Service Portal
• Demonstrated expertise in at least two SNOW modules (e.g. ITSM, ITAM, CSM, etc.)
• Expertise with REST/SOAP APIs
• Meticulous attention to detail and strong sense of desire to deliver high-quality work products
• Strong collaboration skills, including the ability to gather requirements from internal and external stakeholders
• Ability to work independently and collaborate as part of a team
• Excellent written and verbal communication skills