ServiceNow Data & Analytics Analyst

CACI International Inc; United States; Remote; USD 90,000 - 190,000; Full time

Job summary

CACI International Inc is seeking a ServiceNow Business Data Analyst to support a large federal IT modernization initiative. The role blends business process understanding, ServiceNow configuration, and data-driven insights to optimize workflows, reporting, and performance outcomes.

The ideal candidate will translate mission requirements into actionable user stories, support data governance and reporting needs, and collaborate across functional teams to deliver measurable value through the

Qualifications

• Bachelor’s degree in Information Systems, Business Administration, Data Analytics, or related field.
• 10+ years in business or systems analysis, including 3+ years with ServiceNow.
• Knowledge of ITIL and ITSM, mapping to ServiceNow modules.
• Experience with ServiceNow Reporting, Performance Analytics, CMDB data structures.
• Proficiency in data analysis, visualization, and query tools (Excel, Power BI, SQL).
• Excellent communication and stakeholder engagement in federal environments.
• Strong ability to translate technical data insights for non-technical audiences.

Responsibilities

• Serve as liaison between stakeholders and the ServiceNow development team to define, document, and validate requirements.
• Elicit and refine requirements for new ServiceNow modules, enhancements, and integrations.
• Map business processes to ServiceNow workflows to improve automation and efficiency.
• Design dashboards, KPIs, and performance analytics for executive and operational reporting.
• Perform data validation, cleansing, and transformation activities to ensure accuracy and integrity of ServiceNow data.
• Assist with testing, UAT coordination, and change-management documentation.
• Develop user stories, acceptance criteria, and test scripts within Agile or SAFe frameworks.
• Support compliance with federal data governance, security, and accessibility standards.
• Provide ongoing support for process optimization, training, and knowledge transfer.

Skills

Data analysis

Stakeholder engagement

Agile/SAFe

Business process modeling

Data governance

Education

Bachelor's degree in Information Systems, Business Administration, Data Analytics, or related field

Tools

ServiceNow

Power BI

Excel

SQL

Jira

Azure DevOps

Job description

CACI International Inc is seeking a ServiceNow Business Data Analyst to support a large federal IT modernization initiative. The role blends business process understanding, ServiceNow configuration, and data-driven insights to optimize workflows, reporting, and performance outcomes.

The ideal candidate will translate mission requirements into actionable user stories, support data governance and reporting needs, and collaborate across functional teams to deliver measurable value through the