ServiceNow Cyber Delivery Lead

Deloitte France; Grand Rapids (MI); On-site; USD 135,000 - 265,000; Full time

Job summary

Deloitte is seeking a Cyber Manager - ServiceNow to lead end-to-end ServiceNow programs across multiple workstreams for our clients, from mobilization through go-live and transition, with governance, KPI delivery, and value realization. You will coordinate cross-functional teams, manage budgets, and ensure quality across onshore and offshore resources.

The ideal candidate has 6+ years in ServiceNow program management, 5+ years leading multi-workstream deliveries, and experience architecting

Qualifications

• Bachelor's degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or Business Administration
• 6+ years managing ServiceNow programs or projects in a client-facing consulting or professional services role
• 5+ years leading multi-workstream ServiceNow deliveries using Agile or hybrid methodologies
• 5+ years of experience architecting solutions across multiple ServiceNow security and risk modules (ITOM, ITAM, IRM, SecOps, or TPRM)
• 3+ years managing program financials, executive reporting, and change control for ServiceNow programs
• 3+ years managing distributed delivery teams (onshore/offshore) and 2+ full lifecycle ServiceNow implementations
• Ability to travel 50%, on average
• Limited immigration sponsorship may be available.

Responsibilities

• Leading end-to-end delivery of multi-workstream ServiceNow programs from mobilization through go-live and transition, including scope, schedule, budget, risks, and quality management
• Standing up delivery governance and operating rhythms; driving backlog, sprint, and release planning across multiple workstreams
• Managing stakeholder engagement and executive communications; facilitating decisions and status reporting with KPI, value realization, and adoption metrics
• Orchestrating cross-functional teams and vendors across onshore and offshore models; aligning resources and mitigating risks
• Overseeing pre-sales through delivery handoff activities, including scoping, estimates, staffing plans, delivery approaches, and transition-to-operations readiness
• Ability to travel up to 50% and support remote delivery environments

Skills

ServiceNow program management

Stakeholder management

Agile/hybrid delivery

Multi-workstream delivery

Team leadership

Budget and governance

Travel up to 50%

Education

Bachelor's degree in Computer Science or related field

Master's degree (preferred)

Job description

Deloitte is seeking a Cyber Manager - ServiceNow to lead end-to-end ServiceNow programs across multiple workstreams for our clients, from mobilization through go-live and transition, with governance, KPI delivery, and value realization. You will coordinate cross-functional teams, manage budgets, and ensure quality across onshore and offshore resources.

The ideal candidate has 6+ years in ServiceNow program management, 5+ years leading multi-workstream deliveries, and experience architecting