ServiceNow CSM Solutions Architect & Pre-Sales Consultant

TechDoQuest; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

TechDoQuest is seeking a ServiceNow CSM Solution Consultant / Architect to blend deep ServiceNow expertise with client-facing, sales, pre-sales, and consulting capabilities. You will reimagine customer service workflows using ServiceNow CSM and help win opportunities through discovery, solutioning, demonstrations, and executive presentations.

The ideal candidate translates business problems into ServiceNow solutions and articulates the value proposition to stakeholders across CIO, COO, and

Qualifications

• 5+ years of hands-on ServiceNow experience.
• Strong experience with ServiceNow CSM.
• CSM certification preferred; CSA certification preferred.
• 3+ years supporting technology sales or pre-sales.
• Experience with integrations, APIs, IntegrationHub, and third-party systems.
• Strong understanding of security, roles, ACLs, and data architecture.
• Excellent presentation and demonstration skills.
• Ability to conduct discovery workshops independently.
• Experience with solution estimation and pricing.
• Experience responding to RFPs/RFIs.

Responsibilities

• Lead ServiceNow CSM discovery and consulting engagements.
• Understand customer service processes, pain points, KPIs, and transformation objectives.
• Design end-to-end ServiceNow CSM solutions aligned with business requirements.
• Develop CSM solution architecture, process flows, integration architecture, and implementation approaches.
• Lead CSM-focused solution workshops.
• Develop statements of work, proposals, and RFP/RFI responses.
• Lead compelling ServiceNow CSM demonstrations and PoCs.
• Support sales teams through discovery to closure.

Skills

Client-facing

Pre-sales

Consulting

Solution design

Presentation

Negotiation

Tools

ServiceNow

APIs

IntegrationHub

Job description

TechDoQuest is seeking a ServiceNow CSM Solution Consultant / Architect to blend deep ServiceNow expertise with client-facing, sales, pre-sales, and consulting capabilities. You will reimagine customer service workflows using ServiceNow CSM and help win opportunities through discovery, solutioning, demonstrations, and executive presentations.

The ideal candidate translates business problems into ServiceNow solutions and articulates the value proposition to stakeholders across CIO, COO, and