Senior ServiceNow CSM Architect — Remote Transformation Lead
Cognizant
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Benefits offered by this job
Job summary
Cognizant is seeking a ServiceNow CSM Architect to lead CSM transformation initiatives, designing scalable ServiceNow solutions and guiding clients through process optimization and digital service delivery improvements. You will work with the ServiceNow Consulting team, solution consultants, and delivery teams to deliver successful business outcomes.
You will lead client workshops, requirements gathering, and solution design sessions, providing governance and documentation while partnering with
Qualifications
- ServiceNow CSM architecture and implementation expertise.
- Experience leading two end-to-end ServiceNow CSM implementations.
- Strong stakeholder communication with both business and technical audiences.
Responsibilities
- Lead ServiceNow CSM workshops and discovery sessions.
- Design and architect CSM solutions aligned with objectives.
- Provide governance on ITSM and process design improvements.
- Review project deliverables for quality and scalability.
- Act as liaison between business stakeholders and technical teams.
- Develop and improve operational processes to enhance service delivery.
Skills
Education
Job description
Cognizant is seeking a ServiceNow CSM Architect to lead CSM transformation initiatives, designing scalable ServiceNow solutions and guiding clients through process optimization and digital service delivery improvements. You will work with the ServiceNow Consulting team, solution consultants, and delivery teams to deliver successful business outcomes.
You will lead client workshops, requirements gathering, and solution design sessions, providing governance and documentation while partnering with
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