Servicenow Consultant

Tata Consultancy Services; Quakertown (Bucks County); À distance; USD 130 000 - 190 000; Plein temps

Résumé du poste

Tata Consultancy Services Limited is seeking a remote Technical Lead for ServiceNow programs. You will guide implementations across ITSM, ITAM, ITOM, CSM, and FSM, translate business needs into functional specs, and mentor the delivery team.

Ideal candidates hold ServiceNow System Administrator and Implementation Specialist certs along with ITIL Foundation, and have strong Agile/Scrum experience to drive successful outcomes.

Qualifications

• Experience as a Technical Lead.
• ITIL process definition, integration solutions and architecture understanding.
• Translate business requirements into functional requirements.
• Review requirements for accurate estimation.
• Led multiple ServiceNow implementations in ITSM/ITAM/ITOM/CSM/FSM.
• Expertise in deployments, migrations, integrations and orchestration.
• Review and proactively analyze/resove issues.
• Mentor and share technical knowledge with the team.
• Strong ITIL knowledge and industry correlations.
• Must be certified with ServiceNow System Administrator, ServiceNow Implementation Specialist and ITIL V3 Foundation.
• Knowledge of Agile/Scrum.

Responsabilités

• Lead projects and drive delivery for ServiceNow initiatives.
• Review requirements and provide accurate estimations.
• Mentor team members and share knowledge.
• Engage with customers, provide weekly/monthly reports.
• Manage project scope, risks, and timelines.
• Coordinate deployments, upgrades, and integrations.

Connaissances

Technical Lead

ITIL processes

Architecture design

Requirements analysis

Implementation projects

ServiceNow deployments

ITSM

ITAM

ITOM

CSM

FSM

Orchestration

Project Management

Mentoring

ITIL knowledge

Agile/Scrum

ServiceNow Admin

Outils

ServiceNow

Description du poste

Must Have Technical/Functional Skills

ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Roles & Responsibilities

Technical Competency

• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

• Experience in ServiceNow custom application design and development
• Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
• Preferred to have ServiceNow Implementation Specialist certification
• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Generic Managerial Skills, If any

ServiceNow CSA, CAD certifications

Location

Remote

Salary Range

$130,000-$190,000 a year.