Servicenow Cmdb

Tata Consultancy Services; Columbus (OH); Presencial; USD 90.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discretionary Annual Incentive

Medical Coverage

Parental Leaves

401K Plan

Certification & Training Reimbursement

Vacation, Time Off, Holidays

Descripción de la vacante

Tata Consultancy Services Limited in Columbus, OH seeks an Engineer focused on CMDB governance and ServiceNow expertise. You will maintain CMDB accuracy, coordinate CI updates with cross-functional teams, and implement discovery and service mapping to support ITSM/ITOM processes.

Ideal candidates have ITIL v4 knowledge, data management skills, and experience with system integrations (SCCM, AD) to drive governance and continuous improvement. Salary range shown, on-site role.

Formación

• Experience with ServiceNow CMDB design and governance.
• Knowledge of ITOM/ITSM processes (Incident, Change, Problem).
• Experience with Discovery, Service Mapping and ETL.
• Familiarity with ITIL v4 and data management.
• Experience with integrations (SCCM, AD).

Responsabilidades

• Maintain CMDB accuracy and enforce governance standards.
• Coordinate CI updates with network, application, and asset teams.
• Implement and monitor Discovery schedules and service maps.
• Perform data audits and resolve normalization issues.
• Support platform upgrades, patching, and UAT for CMDB changes.
• Create and maintain SOPs and governance playbooks.

Conocimientos

ServiceNow

ITIL

Governance

Stakeholder management

Analytical thinking

Mentoring

Communication

Project management

Scripting (JavaScript)

Data management

Educación

Bachelor of Computer Science

Herramientas

SCCM

Active Directory (AD)

Glide API

ITOM tools

ServiceNow integrations

Descripción del empleo

Job Description

Must-Have Technical Skills

• ServiceNow Expertise
• Strong knowledge of CMDB module, CI classes, and relationships.
• Experience with Discovery, Service Mapping, and Integration Hub ETL.
• Familiarity with ITOM and ITSM processes (Incident, Change, Problem).
• ITIL Framework
• Solid understanding of Configuration Management principles and ITIL v4.
• Data Management
• CI lifecycle management, data normalization, and duplicate elimination.
• Automated discovery and reconciliation tools.
• Integration & Scripting
• Ability to configure integrations with SCCM, AD, and other systems.
• Basic scripting (JavaScript, Glide API) for workflow customization.
• Reporting & Governance
• CMDB Health Dashboard, audit reports, and compliance checks.

Functional Skills

• CMDB design and governance implementation.
• CI identification rules and attribute mapping.
• Service mapping for applications and infrastructure.
• Knowledge of asset management and software license compliance

Roles & Responsibilities

• Maintain CMDB accuracy and enforce compliance with standards.
• Coordinate with network, application, and asset teams for CI updates.
• Implement and monitor Discovery schedules and service maps.
• Perform data audits, resolve normalization issues, and ensure integrity.
• Support platform upgrades, patching, and UAT for CMDB-related changes.
• Create and maintain documentation (SOPs, design docs, governance playbooks).

Generic Managerial Skills, If any

• Strong communication and stakeholder management.
• Project management and ability to prioritize tasks.
• Analytical thinking and problem-solving.
• Ability to mentor teams and enforce governance.
• Collaboration across cross-functional IT and business teams

Salary Range: $90,000-$100,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Stude nt Loan Refinancing.

Location

Columbus, OH

Function

TECHNOLOGY

Role

Engineer

ID

434883

Skills

ITSM | CMDB | Service Now

Salary Range

$90,000 - $100,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE