ServiceNow CMDB Architect, SLA & Continual Improvement

Vizient, Inc.; Irving (TX); On-site; USD 89,000 - 156,000; Full time

Job summary

Vizient, Inc. is seeking an experienced ServiceNow CMDB professional to design, implement, and mature a CMDB, while supporting service level management and continual improvement practices.

You will establish governance, partner with technical teams, and lead testing and implementation activities to ensure accurate configuration data and relationships. You will also use operational data and industry practices to improve service quality, accountability and process effectiveness across multiple

Qualifications

• 5+ years of ServiceNow CMDB experience.
• Strong knowledge of CMDB governance and data quality.
• Experience with ServiceNow Discovery and Service Mapping.
• ITIL 4 Foundation or related certification preferred.
• Excellent analytical and communication skills.

Responsibilities

• Design and implement ServiceNow CMDB solutions.
• Establish CMDB governance and data quality standards.
• Monitor CMDB health and resolve data issues.
• Support ServiceNow Discovery, mapping, and integrations.
• Lead testing, validation, and governance documentation.
• Develop dashboards and leadership reporting.

Skills

Analytical skills

Problem-solving

Project management

Facilitation

Collaboration

Communication skills

Education

Relevant degree preferred

Tools

ServiceNow CMDB

ServiceNow Discovery

Service Mapping

Common Service Data Model

CMDB governance

Job description

Vizient, Inc. is seeking an experienced ServiceNow CMDB professional to design, implement, and mature a CMDB, while supporting service level management and continual improvement practices.

You will establish governance, partner with technical teams, and lead testing and implementation activities to ensure accurate configuration data and relationships. You will also use operational data and industry practices to improve service quality, accountability and process effectiveness across multiple