ServiceNow CMDB & SLA Optimization Analyst

Vizient, Inc; Irving (TX); On-site; USD 89,000 - 156,000; Full time

Benefits offered by this job

Incentive eligible

Comprehensive benefits

Job summary

Vizient, Inc. in Irving, Texas is seeking an experienced ServiceNow CMDB engineer to design, implement, and mature a robust CMDB while supporting service level management and continual improvement.

You will establish governance, data quality standards, collaborate with cross-functional teams, and lead testing and deployment, leveraging Discovery, Service Mapping, and the CSMD data model to improve accuracy, relationships, and service performance.

Qualifications

• 5 or more years of relevant experience required.
• 3 or more years of hands-on ServiceNow administration, platform support, CMDB support, service level management, or related ServiceNow experience required.
• Hands-on experience implementing, administering, or improving ServiceNow CMDB, including configuration data quality, governance, relationships, identification, and reconciliation required.
• Experience designing, testing, implementing, and maintaining solutions for complex technology or operational requirements required.
• Strong understanding of ITIL practices related to configuration management, service level management, incident, problem, change enablement, and continual improvement required.

Responsibilities

• Design and implement ServiceNow CMDB solutions that support complex technology and operational requirements.
• Establish and maintain CMDB governance, data quality standards, configuration item lifecycle practices, ownership, relationships, identification, and reconciliation.
• Monitor CMDB health and drive resolution of completeness, correctness, compliance, duplicate, stale, orphaned, and relationship data issues.
• Support ServiceNow Discovery, Service Mapping, Common Service Data Model alignment, and integrations with asset, endpoint, cloud, monitoring, and operational data sources.
• Partner with service and application owners to maintain accurate configuration data, establish ownership, and improve adoption of CMDB practices.
• Configure, monitor, report on, and improve ServiceNow service level agreements and related service performance measures.
• Lead testing and validation activities for ServiceNow implementations, enhancements, and process changes.
• Analyze operational trends, root causes, and performance metrics to identify continual improvement and automation opportunities.
• Manage multiple small to medium initiatives across teams, coordinating priorities, deliverables, and outcomes.
• Develop and maintain dashboards, scorecards, process documentation, governance materials, audit evidence, and leadership reporting.

Skills

CMDB

ServiceNow

Governance

Data Quality

Discovery

Service Mapping

ITIL

Stakeholder mgmt

Education

Relevant degree preferred

Tools

ServiceNow Platform

CMDB Tools

Job description

Vizient, Inc. in Irving, Texas is seeking an experienced ServiceNow CMDB engineer to design, implement, and mature a robust CMDB while supporting service level management and continual improvement.

You will establish governance, data quality standards, collaborate with cross-functional teams, and lead testing and deployment, leveraging Discovery, Service Mapping, and the CSMD data model to improve accuracy, relationships, and service performance.