ServiceNow CMDB & SLA Improvement Analyst

Vizient, Inc.; Chicago (IL); On-site; USD 89,000 - 156,000; Full time

Job summary

Vizient, Inc. is seeking an experienced ServiceNow CMDB professional to design, implement, and mature a new CMDB. You will establish governance, support discovery and mapping, and partner with teams to ensure accurate configuration data and improved service quality.

You will lead testing, monitor data quality, and drive continual improvement initiatives across multiple projects, with a focus on governance and reliability of critical configuration information.

Qualifications

• 5+ years of CMDB experience and hands-on ServiceNow administration or CMDB work.
• Experience designing, testing, implementing, and maintaining CMDB solutions across complex environments.
• Strong understanding of ITIL processes including Service Level Management and Continual Improvement.
• Experience with ServiceNow Discovery and Service Mapping is preferred.

Responsibilities

• Design and implement ServiceNow CMDB solutions for complex technology and operational requirements.
• Establish CMDB governance, data quality standards, item lifecycle, ownership and reconciliation.
• Monitor CMDB health and resolve data issues such as completeness, accuracy and duplicates.
• Support ServiceNow Discovery, Service Mapping, and integration with asset and monitoring data sources.
• Collaborate with owners to maintain accurate configuration data and improve CMDB adoption.
• Configure and improve ServiceNow SLAs and related performance metrics.
• Lead testing and validation of CMDB implementations and process changes.
• Analyze trends to identify continual improvement and automation opportunities.
• Manage multiple initiatives across teams with clear priorities and outcomes.
• Develop dashboards, scorecards and governance artifacts for leadership.

Skills

ServiceNow CMDB

CMDB governance

Data quality

ITIL practices

ServiceNow Discovery/Service Mapping

Education

Relevant degree preferred

Tools

ServiceNow

Job description

Vizient, Inc. is seeking an experienced ServiceNow CMDB professional to design, implement, and mature a new CMDB. You will establish governance, support discovery and mapping, and partner with teams to ensure accurate configuration data and improved service quality.

You will lead testing, monitor data quality, and drive continual improvement initiatives across multiple projects, with a focus on governance and reliability of critical configuration information.