CMDB & ITSM Configuration Specialist

Voya Financial; Charleston (SC); On-site; USD 71,000 - 119,000; Full time

Job summary

Voya Financial is seeking a Configuration Management professional to lead CMDB governance, from ServiceNow discovery to annual CI accuracy certifications. You will be the primary conduit to CI Owners and collaborate with ITSM teams to ensure data quality and compliance.

Ideal candidates bring 4+ years in ITSM, ServiceNow expertise, and strong collaboration skills to improve reporting, health checks, and cross-functional processes.

Qualifications

• 4+ years’ ITSM experience required; 3+ years in IT Asset/Configuration Management preferred.

Responsibilities

• Implements Configuration Management policy and standards.

Skills

ITSM experience

ServiceNow

Collaboration

Microsoft Excel

Process improvement

IT infrastructure understanding

Reporting & trending

BI tools knowledge

Education

Bachelor's degree in Information Technology, Computer Science, Business, or related field

Tools

ServiceNow

Excel

Job description

Voya Financial is seeking a Configuration Management professional to lead CMDB governance, from ServiceNow discovery to annual CI accuracy certifications. You will be the primary conduit to CI Owners and collaborate with ITSM teams to ensure data quality and compliance.

Ideal candidates bring 4+ years in ITSM, ServiceNow expertise, and strong collaboration skills to improve reporting, health checks, and cross-functional processes.