Change and Enablement Lead

Cognizant Technology Solutions Corporation; Phoenix (AZ); Remote; USD 119,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid holidays plus PTO

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking a Change and Enablement Lead to ensure ServiceNow processes are understood, adopted, and sustained by users across client engagements. You will guide trainers, process owners, and delivery teams from go-live through steady-state operations.

You will design training materials, lead Train-the-Trainer programs, and partner with stakeholders to close adoption gaps, ensuring a successful transformation.

Qualifications

• Experience leading change management, enablement, and user adoption for ServiceNow implementations.
• Proven ability to develop role-based process guidance and training materials.
• Experience designing Train-the-Trainer programs.
• Experience supporting knowledge transfer to client or support teams.

Responsibilities

• Lead change management and enablement activities that drive adoption of new ServiceNow processes and capabilities.
• Create Quick Reference Guides and role-based process guidance tailored to each user group.
• Design and deliver Train-the-Trainer sessions that prepare client trainers to scale learning across the organization.
• Support the transition to operations through structured knowledge transfer and handover to client teams.
• Partner with stakeholders to spot adoption gaps and adjust enablement materials and approach.

Skills

Change management

Enablement

User adoption

Train-the-Trainer

Stakeholder collaboration

Knowledge transfer

Tools

ServiceNow

Instructional design tools

Job description

Change and Enablement Lead

As a Change and Enablement Lead, you will make an impact by making sure new ServiceNow processes and capabilities are understood, adopted, and sustained by the people who use them every day. You will be a valued member of the ServiceNow Business Group and work collaboratively with client business and process owners, trainers, and ServiceNow delivery teams to guide users from go-live through steady-state operations.

About the role

In this role, you will:

• Lead change management and enablement activities that drive adoption of new ServiceNow processes and capabilities
• Create Quick Reference Guides and role-based process guidance tailored to each user group
• Design and deliver Train-the-Trainer sessions that prepare client trainers to scale learning across the organization
• Support the transition to operations through structured knowledge transfer and handover to client teams
• Partner with stakeholders to spot adoption gaps and adjust enablement materials and approach

Work model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• Experience leading change management, enablement, and user adoption for ServiceNow implementations
• Proven ability to develop role-based process guidance and training materials, such as Quick Reference Guides
• Experience designing and delivering Train-the-Trainer programs
• Experience supporting operational transitions and knowledge transfer to client or support teams

These will help you stand out

• Change management certification, such as Prosci Certified Change Practitioner or ACMP Certified Change Management Professional (CCMP)
• ServiceNow certification, such as Certified System Administrator (CSA)
• Experience with instructional design and e-learning or digital adoption tools
• Client-facing consulting experience with large-scale enterprise transformations

Salary and other compensation

Applications will be accepted through November 20, 2026.

The annual salary for this position is $119,000–$139,500, depending on the successful candidate’s experience and other qualifications.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.