ServiceNow Business Process Consultant

Encore Talent Solutions; United States; On-site; USD 58,000 - 187,000; Full time

Job summary

Encore Talent Solutions seeks a Business Process Consultant to facilitate project success by bridging client expectations and team capabilities. The role involves leading workshops, analyzing business processes, and providing solutions leveraging ServiceNow. Candidates should possess strong IT Service Management expertise and excellent communication skills.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Experienced in ITSM and CSM solutions.
• Strong consultative and communication skills.
• Expert in gathering and documenting client requirements.

Responsibilities

• Lead design workshops to gather client requirements.
• Conduct analysis of client business processes.
• Design business process solutions using ServiceNow.

Skills

IT Service Management

Customer Service Management

Business Process Solutions

Collaborative Skills

Tools

ServiceNow

Job description

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Encore Talent Solutions is a trusted professional services firm dedicated to helping organizations achieve their goals by providing exceptional talent solutions. We partner closely with our clients to understand their unique culture and operational needs, delivering proactive support during times of growth, transition, and change. Our mission is to connect top talent with meaningful opportunities to drive business success.

Job Description

This role is a critical role in ensuring the successful delivery of projects within our company. The role serves as a bridge between client expectations, project teams, and company objectives, fostering collaboration and excellence in project execution.

The Business Process Consultant must have an authoritative, consultative, and diplomatic presence and communication style). The BPC is experienced in successfully running workshops of this nature and can keep diverse participants on-task, focused and on-schedule. The BPC must be an expert at writing explicit requirements in user story format, resulting in solutioning-ready outputs ready for a Solutions Architect on the team to solution and turn over to Development with minimal inputs.

Responsibilities

• Prepare and lead design workshops with the objective of gathering and documenting requirements from client stakeholders.
• Conduct in-depth analysis of client business processes and workflows, working closely with stakeholders to identify pain points, areas of improvement, and inefficiencies.
• Design and implement business process solutions using the ServiceNow platform.
• Collaborate with cross-functional teams and clients to understand their requirements and develop innovative solutions.
• Provide expertise in ServiceNow and business processes to enhance productivity and optimize workflows.
• Create and maintain technical documentation and process maps.
• Conduct training sessions and workshops for clients and internal teams.
• Stay updated with the latest ServiceNow features and best practices

Experience

• Strong experience with IT Service Management (ITSM) and Customer Service Management (CSM) experience.
• ITOM or ITAM experience
• SPM a plus - Strategic Portfolio Management (formerly ITBM - IT Business Management).
• Common Modules in ServiceNow ITSM experience including Incident Management, Problem Management, Change Management and Request Fulfillment

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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