ServiceNow Business Process Consultant

Alldus International Consulting Ltd; Town of Texas (WI); Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a ServiceNow Business Process Consultant specializing in Strategic Portfolio Management. This remote role offers the chance to develop and maintain thought leadership while driving value through innovative process solutions. You will lead workshops, gather requirements, and collaborate with diverse teams to implement effective strategies. Ideal candidates will have 2-4 years of experience with ServiceNow and a customer-centric mindset. Join this dynamic environment where your contributions will enhance clients' SPM processes and align with their business goals.

Qualifications

• 2-4 years of experience with ServiceNow focusing on SPM solutions.
• Proven experience in leading workshops and gathering requirements.

Responsibilities

• Develop business-focused solutions to solve customer challenges.
• Lead workshops to define and improve SPM processes.
• Collaborate with project teams to implement new processes.

Skills

ServiceNow SPM

Workshop facilitation

Requirements gathering

Technical guidance

User story management

Interpersonal skills

Organizational skills

Time management

Education

Certified ServiceNow Administrator

Certified Implementation Specialist – SPM

Job description

ServiceNow (SPM) Business Process Consultant
Contract
Remote (USA)

Our client, an Elite ServiceNow Partner, is hiring a ServiceNow Business Process Consultant specializing in Strategic Portfolio Management (SPM). The successful candidate will play a key role in developing and maintaining thought leadership, with deep expertise in both process and technology. This is on a contract basis for 12 months, working fully remotely.

Responsibilities

• Develop business-focused solutions that drive value by designing repeatable processes to solve customer challenges, using best practices and industry standards.
• Lead workshops to define, redesign, and improve SPM processes, conducting gap analyses to identify opportunities for enhancement in people, processes, and technology.
• Propose process improvements by evaluating the efficiency and effectiveness of current systems, providing detailed recommendations that outline benefits, risks, and trade-offs.
• Gather, document, and manage business and process requirements, ensuring that solutions align with customer expectations.
• Collaborate with project teams to implement to-be processes, offering expert guidance to ensure successful outcomes.
• Advise clients on leveraging ServiceNow’s capabilities to enhance their SPM processes, ensuring alignment with business goals.
• Develop and refine key documentation, such as process flows, roles/responsibilities, workshop materials, and gap analysis reports.
• Ensure the timely delivery of high-quality process-related deliverables to both internal teams and customers, driving meaningful business outcomes.
• Maintain expertise in ServiceNow SPM product capabilities and associated processes, contributing to the development and sharing of best practices.

Skillset

• 2-4 years of experience with ServiceNow, focusing on SPM solutions.
• Proven experience in leading workshops, gathering key requirements, and influencing decision-making at senior levels, including CIOs, CFOs, and IT Directors.
• Ability to provide technical guidance across all project stakeholders, delivering effective solutions while working closely with diverse teams.
• Familiarity with writing and managing user stories for project delivery.
• Experience in conducting workshops and working directly with stakeholders to understand needs and recommend solutions.
• Customer-centric mindset with strong interpersonal abilities.
• Excellent organizational and time management abilities, with a track record of managing multiple projects simultaneously.
• Certified ServiceNow Administrator, Implementation Specialist (CSA, CIS); Certified Implementation Specialist – SPM (preferred).

If this sounds interesting, apply now in the link below or email your resume directly to myself at [e-mail] for consideration.

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