Business Process Consultant (ServiceNow)

Dexian DISYS; Bedford (NH); Remote; USD 85,000 - 120,000; Full time

Job summary

A leading company in staffing and IT solutions seeks a Business Process Consultant specializing in ServiceNow. The role involves developing efficient business solutions and collaborating with stakeholders to leverage ServiceNow's capabilities. Candidates should have a minimum of 3 years in process definition and strong problem-solving skills.

Qualifications

• At least 3 years of experience in process definition and system requirements.
• Experience with ServiceNow modules.
• Strong communication and organizational skills.

Responsibilities

• Develop business-focused solutions that drive value and quality.
• Conduct system analysis and guide business decisions.
• Collaborate with IT developers and project managers to create specifications.

Skills

Problem-solving skills

Communication skills

Organizational skills

Job description

Business Process Consultant (ServiceNow)

Job details

Posted

27 May 2025

Location

Bedford, NH

Job type

Permanent

Reference

963950

Job description

Remote, Fulltime (U.S)

Job Summary:
Working under the general supervision of the ServiceNow Practice Lead, the ServiceNow System Analyst plays a key role in developing and maintaining business-focused solutions that drive value, quality, and efficiency for stakeholders. The responsibilities include guiding business decisions to adopt ServiceNow best practices, conducting system analysis, and ensuring systems are designed to meet requirements efficiently and effectively. The ServiceNow System Analyst collaborates closely with subject matter experts, IT developers, system administrators, and project managers to create technical specifications, develop implementation plans, and support testing to leverage ServiceNow's capabilities.

Job Duties:

• Recent experience working with CSM and SPM/PPM modules.


• Design business-focused solutions in ServiceNow to ensure systems meet requirements, are efficient, effective, and scalable in support of organizational goals.


• Partner with Business Analysts, ServiceNow Administrators, and Developers to produce technical specifications, support testing, and develop implementation plans.


• Lead or participate in discovery calls and workshops as a ServiceNow SME to identify business needs and improve processes.


• Proven experience across ServiceNow modules including Field Service Management, Customer Service Management, Technology Provider Service Management, Project Portfolio Management, IT Service Management, and Hardware Asset Management.


• Experience leading workshops, gathering and documenting requirements, and influencing senior decision makers.


• Provide technical guidance across stakeholders while working with delivery teams.


• Understanding of ServiceNow modules, integrations, and platform technologies.


• Strong organizational and communication skills.


• Minimum 3 years experience in process definition, system requirements, and project artifacts.


• Excellent problem-solving skills.

Job Qualifications

• At least 3 years of experience in process definition and system requirements.


• Experience with ServiceNow modules listed above.


• Leadership in workshops and requirements gathering.


• Technical guidance and understanding of ServiceNow platform.


• Strong communication and organizational skills.


• Problem-solving skills.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates regardless of race, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.