ServiceNow FSM Business Process Consultant

Alldus International Consulting Ltd; New York (NY); Remote; USD 100,000 - 150,000; Full time

Job summary

A leading consulting firm is seeking a ServiceNow FSM Business Process Consultant to drive digital transformation for a Fortune 500 client. This remote contract role involves collaborating with clients, optimizing business processes, and delivering impactful field service solutions on the ServiceNow platform.

Qualifications

• Experience in business process consulting focused on FSM.
• Skilled in engaging stakeholders and producing clear documentation.
• Strong communication and organizational abilities.

Responsibilities

• Collaborate with customers to understand strategic goals.
• Lead workshops to optimize business processes for FSM.
• Deliver transformation roadmaps for Enterprise Service Management.

Skills

Business process consulting

Field Service Management

ServiceNow platform

Workshop facilitation

Documentation skills

Stakeholder engagement

Customer-centric approach

Communication

Teamwork

Organizational abilities

Job description

Our client, a Fortune 500 company, is hiring a ServiceNow FSM Business Process Consultant to join the team remotely on a contract basis. The successful candidate will be instrumental in driving digital transformation and achieving business outcomes through the effective delivery of field service solutions on the ServiceNow platform.

Responsibilities

• Collaborate directly with customers to understand their strategic goals and how the organization’s solutions can support them.

• Lead workshops to define, re-engineer and optimize business processes for ServiceNow Field Service Management (FSM) implementations.

• Analyze customer objectives and challenges to deliver targeted, high-impact recommendations.

• Develop detailed documentation, including process designs, use cases and stakeholder roles.

• Identify opportunities for process improvement and recommend data-driven solutions with clear benefits and risks.

• Present insights and strategic recommendations aligned with business objectives and transformation goals.

• Define and recommend KPIs and metrics to measure the impact of FSM solutions and drive continual service improvement.

• Deliver transformation roadmaps to accelerate adoption and maturity of Enterprise Service Management.

• Create and present tailored proposals incorporating ServiceNow products and services.

• Collaborate with internal ServiceNow teams to share best practices and provide thought leadership.

Skillset

• Demonstrated experience in business process consulting, with a focus on Field Service Management and/or the ServiceNow platform.

• Skilled in facilitating workshops, producing clear documentation and engaging effectively with stakeholders at all levels.

• Proven track record of translating complex business needs into practical, technology-driven solutions.

• Customer-centric approach with a strong emphasis on delivering tangible, measurable outcomes.

• Exceptional communication, teamwork and organizational abilities.

• Comfortable navigating and adapting within a dynamic, fast-changing technology environment.

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