ServiceNow (SPM) Business Process Consultant

Alldus International Consulting Ltd; Cambridge (MA); Remote; USD 80,000 - 120,000; Full time

Job summary

An elite consulting firm is seeking a ServiceNow Business Process Consultant to join their team. This exciting role involves developing innovative solutions and leading workshops to enhance Strategic Portfolio Management processes. The successful candidate will leverage their expertise in ServiceNow to drive value for clients, ensuring that solutions align with business goals. This position offers the opportunity to work remotely, collaborating with diverse teams and influencing decision-makers at the highest levels. If you are passionate about process improvement and technology, this role is a perfect fit for you.

Qualifications

• 2-4 years of experience with ServiceNow, focusing on SPM solutions.
• Proven experience in leading workshops and gathering key requirements.

Responsibilities

• Develop business-focused solutions by designing repeatable processes.
• Lead workshops to define and improve SPM processes.

Skills

ServiceNow

Strategic Portfolio Management (SPM)

Workshop Facilitation

User Story Management

Interpersonal Skills

Organizational Skills

Time Management

Education

Certified ServiceNow Administrator

Certified Implementation Specialist – SPM

Job description

Our client, an Elite ServiceNow Partner, is hiring a ServiceNow Business Process Consultant on a 6-month contract basis working remotely in the U.S. Specializing in Strategic Portfolio Management (SPM), the successful candidate will play a key role in developing and maintaining thought leadership, with deep expertise in both process and technology.

Responsibilities

1. Develop business-focused solutions that drive value by designing repeatable processes to solve customer challenges, using best practices and industry standards.
2. Lead workshops to define, redesign, and improve SPM processes, conducting gap analyses to identify opportunities for enhancement in people, processes, and technology.
3. Propose process improvements by evaluating the efficiency and effectiveness of current systems, providing detailed recommendations that outline benefits, risks, and trade-offs.
4. Gather, document, and manage business and process requirements, ensuring that solutions align with customer expectations.
5. Collaborate with project teams to implement to-be processes, offering expert guidance to ensure successful outcomes.
6. Advise clients on leveraging ServiceNow’s capabilities to enhance their SPM processes, ensuring alignment with business goals.
7. Develop and refine key documentation, such as process flows, roles/responsibilities, workshop materials, and gap analysis reports.
8. Ensure the timely delivery of high-quality process-related deliverables to both internal teams and customers, driving meaningful business outcomes.
9. Maintain expertise in ServiceNow SPM product capabilities and associated processes, contributing to the development and sharing of best practices.

Skillset

1. 2-4 years of experience with ServiceNow, focusing on SPM solutions.
2. Proven experience in leading workshops, gathering key requirements, and influencing decision-making at senior levels, including CIOs, CFOs, and IT Directors.
3. Ability to provide technical guidance across all project stakeholders, delivering effective solutions while working closely with diverse teams.
4. Familiarity with writing and managing user stories for project delivery.
5. Experience in conducting workshops and working directly with stakeholders to understand needs and recommend solutions.
6. Customer-centric mindset with strong interpersonal abilities.
7. Excellent organizational and time management abilities, with a track record of managing multiple projects simultaneously.
8. Certified ServiceNow Administrator, Implementation Specialist (CSA, CIS); Certified Implementation Specialist – SPM (preferred).

If this sounds like the role for you, apply now in the link below or email your resume directly to [e-mail] for consideration.