Servicenow Business Process Analyst _ Remote _ W2 Only

iFlow Inc.; United States; On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Servicenow Business Process Analyst to join their dynamic team. This fully remote role offers the opportunity to work on process improvement initiatives, leveraging your expertise in ITSM and ServiceNow. You will act as a Subject Matter Expert, guiding teams through business process re-engineering and ensuring solutions align with customer expectations. Collaborate with architects, developers, and stakeholders to document requirements and participate in Agile ceremonies. If you're passionate about optimizing business functions and driving efficiency, this role is perfect for you.

Qualifications

• Advanced level of ServiceNow knowledge and ITSM is required.
• Experience in business process definition and improvement.

Responsibilities

• Evaluate and support process improvement initiatives across the organization.
• Lead business process definition and gap analysis during workshops.

Skills

Business Process Analysis

ServiceNow

ITSM Best Practices

Agile Methodology

Job description

Servicenow Business Process Analyst - Remote - W2 Only

Job Description

THIS ROLE IS 100% REMOTE - PLEASE SOURCE ANYWHERE IN US (BUT MUST WORK PACIFIC HOURS)

Schedule: M-F 8-5/9-6 PACIFIC TIME WITH FLEX DEPENDING ON BUSINESS NEEDS

Role Title: Servicenow Business Process Analyst/Consultant

Responsibilities

• Evaluate and support process improvement initiatives by analyzing business functions, gathering info, and optimizing system capabilities across Rivian.
• Lead engagements as the Subject Matter Expert (SME) on relevant best practices in ITSM suite.
• Lead business process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders.
• Develop required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities.
• Manage and communicate process and business requirements to the delivery team as a bridge to ensure that the proposed solutions meet the customer's expectations.
• The BPC helps to close any gaps in understanding between the business needs and technical capabilities, and then define the appropriate process to achieve desired business results.
• Work closely with the Architects, Developers, and BAs to document stories, acceptance criteria, and test artifacts. Participate in Agile ceremonies and grooming sessions.
• Advanced level of ServiceNow knowledge and ITSM is a required prerequisite for this role.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries: IT Services and IT Consulting