ServiceNow Business Process Consultant

Alldus; New York (NY); Hybrid; USD 80,000 - 120,000; Full time

Job summary

An innovative firm is seeking a skilled ServiceNow Business Process Consultant to enhance IT infrastructure through effective IT Asset Management and IT Operations Management. This role offers the chance to design and implement solutions that optimize processes and drive business success. You will lead workshops, collaborate with stakeholders, and mentor team members, all while working on cutting-edge projects that foster professional growth. Join a team that values innovation and make a tangible impact in the IT services sector.

Qualifications

• Proven experience with ServiceNow implementations for ITAM and ITOM.
• Strong knowledge of ITIL frameworks and CMDB management.

Responsibilities

• Lead workshops to improve ITAM and ITOM processes.
• Collaborate with stakeholders to align ServiceNow with business objectives.
• Mentor team members and provide training on ServiceNow best practices.

Skills

ServiceNow

IT Asset Management (ITAM)

IT Operations Management (ITOM)

ITIL frameworks

CMDB design and governance

Job description

Job Title: ServiceNow Business Process Consultant

Location: Remote/Hybrid (USA-based)

About the Role

We are seeking an experienced ServiceNow Business Process Consultant with expertise in IT Asset Management (ITAM) and IT Operations Management (ITOM).

This role involves designing, implementing, and optimizing ITAM and ITOM processes on the ServiceNow platform to enhance clients' IT infrastructure, operations, and asset management strategies.

Key Responsibilities

• Lead workshops to define, re-engineer, and improve ITAM and ITOM processes, conducting gap analyses to identify opportunities for enhancement.
• Collaborate with stakeholders to align ServiceNow capabilities with business objectives and demonstrate its value.
• Provide guidance on ITAM processes (e.g., SAM, HAM) and ITOM modules (e.g., Discovery, Service Mapping, Event Management).
• Develop and maintain essential documentation such as process flow diagrams, gap analysis reports, and project charters.
• Oversee CMDB design and governance, ensuring accurate asset and service relationships.
• Identify areas for process improvement, outlining solutions with associated benefits, risks, and trade-offs.
• Act as a functional lead during engagements, ensuring successful implementation of processes.
• Mentor team members and provide training to clients on ServiceNow best practices.

Required Qualifications

• Proven experience with ServiceNow implementations for both ITAM (e.g., SAM Pro, HAM) and ITOM (e.g., Discovery, Service Mapping).
• Strong knowledge of ITIL frameworks (certification preferred).
• Ability to manage CMDB design, governance, and optimization.

What’s in it for You?

This is an exciting opportunity to work on cutting-edge projects with a team that values innovation, collaboration, and professional growth.

You will have the chance to make a tangible impact by delivering high-quality solutions that drive business success.

Interested? Click Apply and we would be happy to offer more information.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology, Consulting, and Project Management

Industries

IT Services and IT Consulting and Technology, Information and Media