ServiceNow Business Process Consultant (BPC) / Source-to-Pay Functional Lead

Eightelevengroup; New York, Northern (NY, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) Matching Plan

Medical, Dental & Vision Plans

Paid time off

Job summary

Brooksource is seeking a remote Business Process Consultant (BPC) / Source-to-Pay Functional Lead for a Fortune 100 client. You will bridge business stakeholders and technical teams to optimize Source-to-Pay processes, drive requirements, and ensure successful adoption of ServiceNow SPO across global operations.

You will lead workshops, define future-state workflows, and advise on best practices while supporting testing, training, and change management.

Qualifications

• 5+ years of procurement or Source-to-Pay transformations experience.
• Experience as a Functional Lead, Business Process Consultant, Product Owner, or Process Consultant on ServiceNow implementations is preferred.
• Strong understanding of procurement operations, sourcing events, supplier onboarding, contracts, and purchasing workflows.
• Experience facilitating workshops with executive and operational stakeholders.

Responsibilities

• Lead discovery workshops and business process review sessions with stakeholders.
• Gather, document, and validate requirements for Source-to-Pay processes.
• Design future-state procurement and Source-to-Pay workflows.
• Translate requirements into functional specs and user stories.
• Advise on ServiceNow SPO capabilities and best practices.
• Support testing, training, and change management activities.
• Collaborate with architects and developers to ensure alignment with business objectives.
• Identify opportunities for process optimization and standardization across global operations.

Skills

Procurement operations

Source-to-Pay transformations

Stakeholder facilitation

ServiceNow SPO expertise

Cross-functional collaboration

Tools

ServiceNow SPO

ERP familiarity

Job description

Business Process Consultant (BPC) / Source-to-Pay Functional Lead

Remote role

ABOUT THE ROLE

Our Fortune 100 client, a leading system integrator, is seeking a Business Process Consultant (BPC) / Source-to-Pay Functional Lead to drive business process design and functional implementation for a global enterprise information management and secure storage services company. This fully remote role will serve as the bridge between business stakeholders and technical teams, focusing on optimizing Source-to-Pay processes and ensuring successful adoption of the ServiceNow SPO solution. You will play a key role in leading discovery workshops, gathering and validating business requirements, defining future-state procurement processes, and translating requirements into actionable functional specifications. You will also advise on ServiceNow SPO best practices, support testing, training, and change management, and partner with architects and developers to ensure solutions meet business objectives. This is an opportunity to make a significant impact on global operations and process standardization for a major enterprise client.

WHAT YOU'LL DO

• Lead discovery workshops and business process review sessions with stakeholders
• Gather, document, and validate business requirements for Source-to-Pay processes
• Define and design future-state procurement and Source-to-Pay workflows
• Translate business requirements into functional specifications and user stories
• Advise stakeholders on ServiceNow SPO capabilities and best practices
• Support testing, user acceptance, training, and change management activities
• Collaborate with architects and developers to ensure solutions align with business objectives
• Identify and recommend opportunities for process optimization and standardization across global operations

WHAT YOU BRING

• 5+ years of experience in procurement, sourcing, supplier management, or Source-to-Pay transformations
• Experience as a Functional Lead, Business Process Consultant, Product Owner, or Process Consultant on ServiceNow implementations
• Strong understanding of procurement operations, sourcing events, supplier onboarding, contracts, and purchasing workflows
• Experience facilitating workshops with executive and operational stakeholders
• Ability to document requirements, process flows, and future-state designs
• Prior ServiceNow SPO implementation experience (preferred)
• ServiceNow SPO badge/certification (preferred)
• Experience supporting multinational deployments (preferred)
• Background in consulting, transformation, or business process optimization initiatives (preferred)
• Familiarity with Oracle procurement or ERP platforms (preferred)

WHAT'S IN IT FOR YOU

• 401(k) Matching Plan
• Medical, Dental & Vision Plans
• Relationship-Driven Career Support
• 6 Paid Holidays
• Regular Engagement Check-Ins
• Health Savings Account, Dependent Care FSA, and supplemental coverage options
• Paid time off, sick time, and paid company holidays
• Employee Assistance Program (EAP) with virtual counseling, financial and legal services, and life coaching

ABOUT US

At Brooksource, relationships are the foundation of everything we do. Since 2000, we’ve built lasting partnerships with clients, consultants, and internal teams to deliver an exceptional experience across every engagement. As a trusted IT and Engineering services provider, Brooksource supports Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our proprietary Workforce Transformation program. Whether you're hiring for software development, cloud computing, cybersecurity, data analytics, or enterprise IT, our customized staffing solutions are designed to align with your company’s unique goals, culture, and technology stack. We offer flexible hiring models, including contract, contract-to-hire, and direct placement to meet your evolving business needs.

We are a certified partner of leading platforms, including Salesforce, AWS, Microsoft, and Google Cloud, enabling us to deliver scalable, end-to-end technology solutions. With a growing national footprint, Brooksource is redefining expectations in IT consulting, engineering services, and technology workforce solutions.

EEO STATEMENT

Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

PAY DISCLAIMER

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.