ServiceNow Business Analyst – Mid Level

Centennial Technologies; Tysons (VA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Short-Term and Long-Term Disability

Life Insurance

401(k) Retirement Plan

Paid Time Off and Federal Holidays

Job summary

Centennial Technologies is seeking a mid-level ServiceNow Business Analyst who liaises between business stakeholders and technical teams to ensure ServiceNow solutions meet business needs. Responsibilities include requirements gathering, documenting processes, and supporting configuration efforts for ITSM, ITOM, HRSD, CSM, and SecOps.

The role requires 5+ years of BA experience with 3+ years in ServiceNow, strong data-model knowledge, and ability to work in Federal govt environments.

Qualifications

• Bachelor’s degree in Business, Information Systems, or related field.
• 5+ years as a Business Analyst with 3+ years in ServiceNow.
• Strong knowledge of ServiceNow platform capabilities and data model.
• Experience in DME and O&M environments, preferably Federal Govt.
• Proficient in requirements gathering, process mapping, and user story creation.
• Experience with Agile/Scrum and UAT coordination.
• Excellent communication and stakeholder management; able to obtain public trust clearance.

Responsibilities

• Elicit, analyze, and document requirements for ServiceNow modules (ITSM, ITOM, HRSD, CSM, SecOps).
• Collaborate to define current-state and future-state workflows.
• Translate requirements into user stories, acceptance criteria, and functional specifications.
• Partner with ServiceNow developers and architects through design, configuration, and testing.
• Facilitate requirements workshops, backlog grooming, and sprint planning.
• Support UAT planning, execution, defect triage, and resolution.
• Ensure solutions align with best practices, platform standards, and governance guidelines.
• Maintain project documentation including process flows, traceability matrices, and configuration records.
• Support reporting and dashboard development using ServiceNow Performance Analytics.

Skills

Requirements gathering

Analysis

Process mapping

User stories

Stakeholder communication

UAT coordination

Agile delivery

Communication

Education

Bachelor’s degree in Business, Information Systems, or related field

Tools

ServiceNow

Performance Analytics

Agile/Scrum tools

Job description

Job Description

Centennial Technologies is seeking a mid-level ServiceNow Business Analyst who serves as a key liaison between business stakeholders and technical teams, ensuring ServiceNow solutions align with business needs. This role is responsible for gathering requirements, documenting processes, supporting configuration efforts, and ensuring successful delivery of ServiceNow implementations and enhancements.

Key Responsibilities

• Elicit, analyze, and document business and functional requirements for ServiceNow modules including IT Service Management (ITSM), IT Operations Management (ITOM), Human Resources Service Delivery (HRSD), Customer Service Management (CSM), and Security Operations (SecOps).


• Collaborate with business and technical stakeholders to assess current-state processes and define future-state workflows.


• Translate business requirements into well-defined user stories, acceptance criteria, and functional specifications.


• Partner with ServiceNow developers and architects throughout solution design, configuration, and testing activities.


• Facilitate requirements workshops, backlog grooming, and sprint planning sessions.


• Support User Acceptance Testing (UAT) planning, execution, defect triage, and resolution.


• Ensure delivered solutions align with ServiceNow best practices, platform standards, and governance guidelines.


• Maintain project documentation including process flows, requirement traceability matrices, and configuration records.


• Support reporting and dashboard development using ServiceNow Performance Analytics.

Key Qualifications

• Bachelor’s degree in Business, Information Systems, or a related field (or equivalent experience).


• 5+ years of experience as a Business Analyst including 3+ years of experience in ServiceNow.


• Strong understanding of ServiceNow platform capabilities and data model.


• Must be experienced in DME and O&M environments preferably in Federal Govt projects


• Must be able to manually test systems, applications, functional and nonfunctional requirements.


• Must have skills are requirements gathering & analysis, process mapping and improvement, user story creation, stakeholder communication, UAT coordination, Agile delivery.


• Experience working with Agile/Scrum methodologies.


• Ability to translate business needs into technical requirements.


• Excellent communication, documentation, and stakeholder management skills.


• Must be eligible to obtain public trust clearance.

Preferred Qualifications

• Experience with federal, healthcare, or regulated environments.


• Knowledge of integrations, CMDB, and workflow automation.


• Experience with ServiceNow reporting, dashboards, and Performance Analytics.


• Any ServiceNow certification is desirable

Work Conditions

• Location: Hybrid – At least 4 days onsite in Tysons Corner, VA.


• Job Type: Full-time

Benefits Include

• Medical, Dental, and Vision Insurance


• Short-Term and Long-Term Disability


• Life Insurance


• 401(k) Retirement Plan


• Paid Time Off and Federal Holidays

Our Culture

• Supportive work environment that promotes work-life balance


• Performance-based rewards and recognition


• Regular employee feedback and collaboration


• Paid training in emerging technologies and federal compliance


• Client-focused, employee-centered growth

Equal Opportunity Employer: Centennial is an equal opportunity employer and complies with all applicable federal, state, and local employment laws

State: Virginia

City: Tysons Corner

Category: Information Technology & Services

Work Arrangements: Full Time Hybrid