ServiceNow Mid Business Analyst

Bravium Consulting Inc.; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

15 PTO days

11 paid holidays

Medical Insurance

Dental Insurance

Vision Insurance

401k with Bravium matching 100% up to

Training Program

Employee Assistance Program

Maternity Leave

Paternity Leave

Annual performance bonuses

Referral bonus

Flexible work arrangements

Professional development program

EAP for mental health

Job summary

Bravium Consulting is seeking a skilled ServiceNow Mid Business Analyst to join our team supporting federal government clients. The role bridges the gap between technical delivery teams and business stakeholders and owns the end-to-end user adoption lifecycle.

The ideal candidate has 3–5 years as a BA or Administrator in the ServiceNow ecosystem, 2+ years in Agile/Scrum, and experience with ITSM, ITAM, ITOM, and Employee Center Pro. U.S. Citizenship and Public Trust eligibility is required.

Qualifications

• 3–5 years of verifiable experience as BA or Administrator in the ServiceNow ecosystem.
• 2+ years operating in Agile/Scrum with modern management software.
• Ability to translate technical concepts for non-technical stakeholders.

Responsibilities

• Host stakeholder workshops and build structured user stories with acceptance criteria.
• Groom backlogs and manage sprint scopes with developers and product owners.
• Design UAT scripts and run user testing cohorts prior to deployment.
• Create and deliver training programs to drive user adoption and knowledge base.
• Author and optimize internal ServiceNow knowledge resources.

Skills

ServiceNow BA/Administrator

Agile/Scrum

Communication

Stakeholder workshops

User stories & acceptance criteria

ITSM ITAM ITOM Employee Center Pro

Education

Bachelor's degree or equivalent

U.S. Citizenship

Public Trust clearance

Tools

ITSM

ITAM

ITOM

Employee Center Pro

SPM

IRM

SecOps

Job description

Bravium Consulting is a dynamic and rapidly growing firm specializing in technology and management consulting for both public and private sector clients. Our team of skilled, certified professionals is dedicated to delivering innovative, effective, and fast-executing solutions. As a three-time ServiceNow Partner of the Year-winningCreator Workflow Partner of the Year in 2022,ServiceNow Store Partner of the Year in 2024 AND2025 ServiceNow Worldwide Innovation Partner of the Year! - we take pride in our expertise and commitment to excellence.

At Bravium, we believe thatour people are our greatest strength, which is why we invest in hiring top talent who align with our core values:

• Strive for Greatness
• Do the Right Thing
• Foster Teamwork
• Respect Each Other
• Grow Together

We are seeking a skilled ServiceNow Mid Business Analyst to join our team supporting federal government clients. The ServiceNow Mid Business Analyst bridges the gap between technical delivery teams and business stakeholders. This role goes beyond traditional requirements gathering to own the end-to-end user adoption lifecycle. The ideal candidate acts as a change agent, translating business challenges into agile user stories, configuring native adoption tools, and delivering comprehensive training programs to ensure broad corporate engagement with ServiceNow applications.

REQUIREMENTS

• Business Analysis & Agile Delivery Requirements Work: Host stakeholder workshops, perform gap analyses, and build structured user stories with explicit acceptance criteria.
• Backlog Management: Coordinate closely with technical developers, architects, and product owners to groom backlogs and manage sprint scopes.
• Core Modules: Map out functional adjustments across core modules like ITSM, ITAM and Employee Center Pro.
• Testing Execution: Design UAT test scripts, manage user testing cohorts, and validate feature performance prior to deployment.
• Training & Digital Adoption Training Program Execution: Build and deliver interactive live trainings, virtual trainings, and standard operational guides.
• Infrastructure: Author, curate, and optimize user-facing resources within the internal ServiceNow Knowledge Base.
• Micro-Learning Creation: Produce quick-reference assets, videos, and documentation via tools like Camtasia or Snagit. (Nice to have)
• Change Management & User Adoption
• Communication Plans: Draft organizational release notes, system announcements, and process change emails tailored to non-technical business partners

SKILLS & ABILITIES

• Ecosystem Tenure: 3 to 5 years of verifiable experience functioning as a BA or Administrator within the ServiceNow ecosystem.
• Methodology Mastery: Minimum 2 years operating inside an Agile / Scrum framework utilizing modern management software.
• Communication Depth: Clear capability to breakdown complex technical system structures into relatable, everyday analogies for end-users.
• ServiceNow Modules: ITSM, WSD, ITAM, ITOM, Employee Center Pro, SPM, IRM, SecOps

EDUCATION & CERTIFICATIONS

• Bachelor’s degree (or equivalent experience) in Business, Information Systems, Computer Science, or related field
• U.S. Citizenship is required
• Active Public Trust clearance or the ability to obtain one

About Bravium Consulting

Bravium Consulting provides technology and management consulting services for the public and private sectors. Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions.

Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team. We are committed to excellence so training, supporting, and empowering our team is a top priority for us. We offer competitive salaries and a comprehensive benefits package which includes:

• 15 PTO days
• 11 paid holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short Term and Long Term Disability coverage with 100% premium support
• 401k Program with Bravium matching 100% of up to 4% of salary
• Training Program
• Employee Assistance Program
• Maternity Leave
• Paternity Leave
• Annual performance bonuses
• Referral bonus
• Flexible work arrangements
• Access to robust training and professional development program
• Employee Assistance Program (EAP) for mental health and wellness support

Bravium Consulting verifies candidate identity as part of its hiring process to prevent interview fraud and protect company and client data. Identity verification is conducted after a conditional offer of employment and prior to the start date is a required condition of employment

Bravium Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis disability.