Business Solution Consultant TSSCI

Intact Technology; Reston (VA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work environment

Comprehensive benefits

Professional development

Job summary

Intact Technology in Reston, VA seeks a senior Business Solution Consultant to help federal clients maximize ServiceNow value through business analysis, process consulting, and practical solution design. You will translate needs into scalable solutions and lead client workshops.

Role requires TS/SCI clearance, on-site work in the DC metro area, and a track record in ITSM, process improvement, and stakeholder influence. You will mentor teammates and drive measurable outcomes.

Qualifications

• TS/SCI clearance — must-have (no exceptions).
• 5–7 years of experience with the ServiceNow platform, including business analysis and process improvement.
• ServiceNow CSA certification.
• Expertise with the ServiceNow ITSM application suite.
• Advanced proficiency with process modeling tools (e.g., Visio, Lucidchart).
• Strong ITIL principles and Agile delivery familiarity.

Responsibilities

• Lead business analysis and process consulting activities within projects, aligning deliverables with customer objectives.
• Serve as the primary voice of the customer on projects, guiding internal teams.
• Facilitate workshops and stakeholder interviews to elicit requirements and current-state processes.
• Develop detailed user stories, acceptance criteria, and process documentation (INVEST, BPMN, SMART).
• Lead product demonstrations and articulate business value to customers.
• Collaborate with cross-functional teams and mentors within the project.
• Advise on leading practices in business analysis and ServiceNow adoption.
• Ensure solutions align with ITIL and organizational goals.
• Perform QA checks and support user acceptance testing (UAT).
• Occasionally mentor peers within the team.

Skills

Requirements gathering

Business analysis

Process improvement

Facilitation

Client engagement

Solution design

Communication

Mentoring

Education

Bachelor’s degree in Business, Information Technology, or related field

Tools

Visio

Lucidchart

Job description

Job Description

Job Description

POSITION TITLE: Business Solution Consultant

CLEARANCE REQUIRED: TS/SCI

ABOUT US:

At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We combine human ingenuity with intelligent tools to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.

We operate in an AI-enabled, outcome-based delivery model, where technology accelerates execution and our teams focus on judgment, problem solving, client impact, and accountability. Success at Intact requires the ability to leverage tools effectively while applying a critical, thoughtful approach to client solutions and delivery outcomes.

Our culture is built around individuality, autonomy, and empowerment, with the freedom to think creatively, act boldly, and make an impact. We support that with a flexible work environment, comprehensive benefits, and continued investment in learning and career growth.

THE ROLE:

We're looking for a Business Solution Consultant to help federal clients solve complex business challenges and maximize the value of their ServiceNow investment. This role combines business analysis, process consulting, and solution design to ensure projects deliver measurable outcomes for our customers.

You’ll work directly with client stakeholders to understand their objectives, lead requirements gathering and process discovery efforts, and translate business needs into practical, scalable solutions. As a senior member of the team, you’ll provide leadership within project engagements, help drive decisions, and bring clarity to complex or ambiguous situations.

This is a highly collaborative, client-facing role that requires strong communication skills, business acumen, and the ability to influence stakeholders at all levels. You’ll partner closely with developers, architects, and project leaders while serving as a trusted advisor to customers and a mentor to less experienced team members.

If you enjoy solving business problems, building strong client relationships, and helping organizations achieve meaningful results, we’d like to hear from you.

TO BE SUCCESSFUL HERE YOU WILL:

• Lead business analysis and process consulting activities within assigned projects, ensuring deliverables align with customer objectives and leading practices.
• Serve as the primary representative of the Business Solutions function on assigned projects, providing critical guidance as the voice of the customer internally.
• Facilitate workshops and stakeholder interviews to elicit, analyze, and document business requirements and current-state processes.
• Apply well-known analysis and prioritization techniques such as WSJF and MoSCoW.
• Develop detailed user stories, acceptance criteria, requirements, goals, and process documentation using frameworks such as INVEST, BPMN and SMART.
• Facilitate product demonstrations at the project level, clearly articulating capabilities and business value to customers.
• Collaborate effectively with cross-functional customer and project delivery teams.
• Advise customers on leading practices in business analysis, process optimization, and adopting ServiceNow capabilities to achieve desired outcomes.
• Ensure alignment of solutions with both ServiceNow capabilities and broader organizational goals.
• Perform comprehensive quality assurance checks on project deliverables to ensure accuracy and adherence to customer expectations.
• Support customer user acceptance testing (UAT), including test planning, execution, and issue resolution.
• May occasionally provide mentoring to peers within the project team and function.

REQUIRED QUALIFICATIONS:

• TS/SCI clearance — must-have (no exceptions).
• Ability to work 5 days onsite in the DC Metro area.
• 5–7 years of experience with the ServiceNow platform, including business analysis and process improvement across multiple modules in a consulting environment.
• ServiceNow Certified System Administrator (CSA) certification.
• Expertise with the ServiceNow ITSM application suite.
• Advanced proficiency with process modeling tools (e.g., Microsoft Visio, Lucidchart, etc.).
• Demonstrated expertise in applying business analysis, requirements management, and process documentation methodologies, techniques, frameworks, and standards.
• Strong understanding of ITIL® principles and their application in service management contexts.
• Familiarity with Agile delivery practices and frameworks (e.g., Scrum, Kanban, SAFe®).
• Excellent presentation and facilitation skills, with experience driving product demonstrations and engaging senior customer stakeholders.
• Bachelor’s degree in Business, Information Technology, or a related field (desired, but not required). Relevant experience may be considered in place of formal education.

NICE TO HAVE QUALIFICATIONS:

• CBAP® (Certified Business Analysis Professional)
• ITIL® certification(s).
• Proficiency in ServiceNow application suites beyond ITSM (e.g., ITAM, SPM, ITOM).
• Familiarity with leading process mining tools such as Aris, Celonis, and Signavio.
• Prior hands‑on experience in business or technical roles that utilized ServiceNow solutions to perform or facilitate job duties.
• Experience working with government or public sector agencies.

OUR TALENT VISION:

• We take ownership in our customers’ success, delivering excellence with purpose and precision, every time.
• We’re passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive transformation for our clients and communities.
• Our people are innovators, thinkers, and problem‑solvers, blending human creativity with cutting‑edge technology to design smarter, faster, more sustainable solutions.
• Our culture values individuality and empowerment. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value.
• We actively support a healthy blend between work and life and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement.

OUR BENEFITS:

• Ongoing personal and professional development opportunities.
• Flexible paid time off, plus 12 paid holidays.
• Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
• Qualified 401(k) program.

PHYSICAL DEMANDS

This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.

WORK ENVIRONMENT

The work is primarily performed on-site in a professional office environment. This role routinely uses standard office equipment such as computers, and video conferencing technology. Work is typically conducted in a well-lit, temperature-controlled setting with moderate noise levels.

EQUAL OPPORTUNITY EMPLOYER

Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.

DISCLAIMER

This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.