ServiceNow Business Analyst (Integrations)

STAND 8 Technology Consulting; Huntington Park (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled ServiceNow Business Analyst to help build a new global ServiceNow instance. This role involves engaging with customers, analyzing requirements, and translating them into effective solutions. You will work within an Agile framework, contributing to the design and implementation of service management processes. If you're passionate about IT solutions and eager to make a positive impact, this opportunity is perfect for you. Join a dynamic team dedicated to innovation and excellence in technology!

Benefits

Medical coverage

Dental/Vision coverage

401(k) retirement plan

Company-paid Employee Assistance Program

Discount programs

Qualifications

• 4+ years of experience with IT Service Management solutions.
• Experience in business processes and business analysis in software environments.
• Strong understanding of ServiceNow Application Suite.

Responsibilities

• Engage with customers to discuss Service Management processes.
• Document workflows and business analysis results.
• Assist in developing user stories and acceptance criteria.

Skills

IT Service Management

Business Analysis

ServiceNow

Agile Methodologies

Documentation Skills

User Story Development

Risk Management

Testing Skills

Communication Skills

Change Management

Education

Bachelor's Degree

ITIL Certification

Job description

ServiceNow Business Analyst (Integrations)

ServiceNow Business Analyst (Integrations)

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STAND 8 Technology Consulting provided pay range

This range is provided by STAND 8 Technology Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60.00/hr - $70.00/hr

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

Are you an expert ServiceNow Business Systems Analyst and want to truly make a positive impact? Come and join us in building an awesome brand-new ServiceNow instance within our global Media & Entertainment client! The ServiceNow Business System Analyst will collect, clarify, analyze, and translate business requirements into documentation and conceptual designs for ServiceNow solutions. The analyst identifies areas to reduce implementation efforts, defines detailed stories with acceptance criteria, and works within the Agile or Scrum development framework.

We are setting up interviews now and if you'd enjoy contributing to building a world-class brand-new global SNOW instance then we'd love to hear from you!

Responsibilities

• Customer Engagement: Participate as a domain expert in customer-facing meetings to discuss Service Management processes and features.
• Documentation: Document workflows, processes, and results of business analysis.
• Requirements Analysis: Develop a thorough understanding of customer requirements and assist the project team in applying industry best practices and detailed knowledge of ServiceNow to design optimal solutions.
• Application Design: Assist the project team in translating application functionality into application architecture and produce business functionality requirements.
• Wireframes/Mockups: Create wireframes/mockups for user stories, review them with customers, and gather feedback.
• Risk Management: Identify and document risks and constraints related to requirements.
• User Stories: Break down documented requirements into epics and decompose them into user stories and acceptance criteria.
• Testing: Assist and lead test plan development and execution, perform functional tests on each configured story.
• Quality Management: Assist in quality management reviews to ensure all business and design requirements are met.
• Change Management: Support Organizational Change Management (OCM) efforts by providing information on the "to be" solution.
• Training: Assist, develop, and deliver end-user training.
• Automated Testing: Assist in the development of automated tests in ServiceNow.

Qualifications

• 4+ years of experience with IT Service Management solutions in an enterprise environment, preferably ServiceNow.
• 3 years of experience in business processes and business analysis in a software application environment.
• 3 years of experience designing and developing process workflows, capturing and writing requirements, user stories, and acceptance criteria.
• 3 years of experience developing and maintaining system lifecycle documentation.
• Understanding of both functional and non-functional software testing.
• Strong understanding of the ServiceNow Application Suite covering ITSM, ITOM, and ITBM areas.
• Superior attention to detail with excellent written and verbal communication skills.
• Ability to understand complex business needs and adapt appropriately.
• Ability to learn and adapt to new solutions applicable to the ServiceNow platform.
• Excellent knowledge of best practices and understanding of industry trends.
• ITIL v3 or ITIL 4 Certification or equivalent practical experience.
• Comfortable leading in both technical and organizational contexts.
• Experience working on projects with large global/multinational corporations.

Additional Details
The base range for this contract position is $60-70/per hour, depending on experience.

Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP WorkforceNow

About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!

By applying to this position, your data will be processed in accordance with the STAND 8 Privacy Policy.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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