Franchise Business Consultant - Los Angeles, CA

Charleys Philly Steaks; Los Angeles (CA); Remote; USD 85,000 - 110,000; Full time

Job summary

An established industry player is seeking a Franchise Business Consultant to guide and support franchisees across a dynamic territory. This role combines strategic oversight with hands-on consulting, ensuring that each franchise thrives through effective operational practices and strong leadership. The ideal candidate will possess a robust background in restaurant operations, exceptional communication skills, and the ability to build lasting relationships. With a focus on achieving financial and operational goals, this position offers the opportunity to make a significant impact while traveling extensively within the assigned territory. If you are passionate about driving success in the franchise industry, this is the role for you.

Benefits

Paid Time Off

Health Insurance

Dental Insurance

Retirement Plans

Gym Memberships

Flexible Schedules

Employee Discounts

Travel Assistance

Qualifications

• 5-7 years of experience in restaurant/franchise operations.
• Strong relationship-building and communication skills.

Responsibilities

• Advises franchisees on business operations and drives success.
• Conducts operational evaluations and ensures compliance.

Skills

Restaurant Operations

Relationship Building

Communication Skills

Financial Acumen

Analytical Skills

Leadership Skills

Negotiation Skills

Education

Undergraduate/Graduate Degree

Tools

Microsoft Office Suite

Job description

Franchise Business Consultant - Los Angeles, CA

Join to apply for the Franchise Business Consultant - Los Angeles, CA role at Charleys Philly Steaks.

The Franchise Business Consultant is responsible for advising and assisting franchisees in all appropriate areas of their business. The Business Consultant will be assigned a territory consisting of approximately 50 restaurants. This position will work from home and travel extensively within the territory.

Accountabilities

1. Achieves financial and operational results through oversight of operations programs and initiatives.
2. Completes targeted restaurant visits and provides business consulting to Franchisees to drive success.
3. Plans field time efficiently and utilizes all systems and tools for effective visits.
4. Collaborates with cross-functional teams to launch and achieve results for operations programs and initiatives.
5. Builds leadership skills and provides ongoing leadership to Franchise Owners.
6. Launches new operational programs, food products, and promotional items aligned with marketing calendars.
7. Ensures adherence to specifications, Standard Operating Procedures, and Food Safety procedures.
8. Conducts operational evaluations and follow-ups.
9. Encourages franchise participation in the Customer Experience program and uses data for coaching and recognition.
10. Executes brand marketing plans.
11. Reviews P&L reports regularly, leads analysis discussions, and supports action plan development.
12. Formulates action plans with deadlines for improvement and compliance.
13. Addresses customer complaints at the restaurant level and works with Franchise Owners to resolve critical issues promptly.

Position Requirements

• Undergraduate/graduate degree with 5-7 years of restaurant/franchise operations experience.
• Experience in quick service, multi-unit franchise operations, or hospitality industry.
• Strong relationship-building, communication, and influence skills.
• Ability to travel up to 80% of the time.
• Financial acumen, analytical, negotiation, and influence skills.
• Proven leadership and motivational abilities with Franchise Partners.
• Flexible, organized, and results-driven with a sense of urgency.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Office Suite.

Additional Details

Job Type: Full-time

Salary: $85,000 - $110,000

Benefits

• Paid time off
• Health, dental insurance
• HSAs or FSAs
• Retirement plans
• Gym memberships or discounts
• Travel assistance
• Flexible schedules
• Employee discounts

Other Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Restaurants