Franchise Business Consultant

Charleys Philly Steaks; Los Angeles (CA); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Franchise Business Consultant to guide and support franchisees across a diverse territory. This role involves extensive travel and the opportunity to make a significant impact on restaurant operations. The ideal candidate will bring a wealth of experience in franchise management, strong financial acumen, and exceptional communication skills. Join a dynamic team where your expertise will be valued, and help shape the future of franchise success in a fast-paced environment. If you are passionate about the restaurant industry and ready to lead, this is the perfect opportunity for you!

Benefits

Paid time off

Health insurance

Healthcare spending accounts

Retirement benefits

Gym memberships

Travel assistance

Commuting assistance

Qualifications

• 5-7 years of restaurant/franchise operations experience.
• Strong ability to build relationships and effectively communicate.

Responsibilities

• Advises franchisees to drive their success and achieve operational results.
• Plans field time efficiently and ensures compliance with standards.

Skills

Restaurant Operations

Financial Acumen

Communication Skills

Problem-Solving

Relationship Building

Negotiation Skills

Education

Undergraduate Degree

Graduate Degree

Tools

Microsoft Office Suite

Job description

Join to apply for the Franchise Business Consultant role at Charleys Philly Steaks.

The Franchise Business Consultant is responsible for advising and assisting franchisees in all appropriate areas of their business. The Business Consultant will be assigned a territory consisting of approximately 50 restaurants. This position will work from home and travel extensively within the assigned territory.

Accountabilities:

1. Achieves financial and operational results through effective oversight of operations programs and initiatives.
2. Completes targeted number of restaurant/Franchise Owner’s (FO's) visits and provides exemplary business consulting services to Franchisees to drive their success.
3. Plans field time appropriately to gain efficiencies and utilizes all systems and tools needed to execute highly effective visits.
4. Works as needed with cross-functional teams such as R&D, marketing, purchasing, training, and others to launch and achieve targeted results for operations programs and initiatives. Ensures all FO’s participate in all initiatives.
5. Builds leaders; provides continuous leadership to his/her FO’s related to leadership and successful operations management.
6. Launches new operational programs, food products/other promotional items associated with the annual marketing calendar.
7. Ensures specifications/Standard Operating Procedures and Food Safety procedures are followed (proper Brand representation).
8. Focuses on Operation evaluations and follow-up procedures.
9. Ensures franchise participation in the Customer Experience program and uses data to coach, counsel, and recognize operators.
10. Executes brand marketing plan.
11. Reviews P&L reports for each location in the territory on a regular basis, leads analysis discussions with FO’s, and supports the development of action plans for improvement.
12. Formulates action plans and sets deadlines for completion/compliance where needed.
13. Maintains customer complaint resolution procedures and addresses issues at the restaurant level with the FO.
14. Works through FO’s to resolve critical issues immediately.

POSITION REQUIREMENTS:

1. Undergraduate and/or graduate degree and 5 - 7 years of restaurant/franchise operations experience.
2. Quick service, multi-unit franchise operations, and/or hospitality industry experience.
3. Strong ability to build relationships, effectively communicate, and positively influence Franchisees and other key stakeholders.
4. Ability to travel 80% of the time.
5. Strong financial acumen, analysis/problem-solving, negotiating, and influencing skills.
6. Demonstrated and successful ability to lead, motivate, hold accountable, develop, direct, and achieve target results for Franchise Partners.
7. Proven track record for flexibility and urgency in prioritizing and organizing projects.
8. Possesses a high degree of drive with a proven record of achieving results.
9. Excellent communication (written and oral), organization, and problem-solving skills.
10. Proficiency in Microsoft Office suite (Word, PowerPoint, Excel, Outlook).

Benefits offered:

• Paid time off
• Health insurance
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• Retirement benefits or accounts
• Gym memberships or discounts
• Travel and commuting assistance

Additional details:

• Job Type: Full-time
• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Restaurants