Healthcare Integration Operations Analyst

HTC Global Services; Los Angeles (CA); Remote; USD 90,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to oversee day-to-day operations in Health IT delivery. This role offers the chance to lead teams, engage with clients, and drive operational excellence in a complex technical environment. You'll have the opportunity to mentor talent, ensure compliance, and implement strategic improvements. Join a forward-thinking company that values diversity and inclusion, and where your contributions will directly impact healthcare services. If you're passionate about leveraging technology for better health outcomes, this is the role for you.

Benefits

Paid-Time-Off

Paid Holidays

401K matching

Life Insurance

Disability Insurance

Qualifications

• 5+ years of experience in Health IT within a healthcare provider setting.
• In-depth knowledge of EMRs, PACS, and other clinical platforms.

Responsibilities

• Lead daily operations and performance monitoring of delivery teams.
• Prepare executive-level reports and recommend policies.

Skills

Health IT Systems Knowledge

Leadership Skills

Communication Skills

Operational Excellence

Strategic Planning

Education

Bachelor's Degree in Health IT or related field

Relevant Certifications

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

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HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our employees have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Job Title: Operations Manager - Health IT Delivery

Location: Remote (Must Work Pacific Time Hours)

Travel: Occasional On-Site Travel for Client Meetings/Events

Overview

HTC is seeking a highly motivated and experienced Operations Manager to support and oversee day-to-day operations of the delivery team servicing one of our premier healthcare clients. This role requires a deep understanding of Health IT systems, strategic leadership capabilities, and the ability to drive operational excellence across a complex technical delivery landscape.

The ideal candidate will bring a blend of strong technical knowledge (especially in clinical applications and infrastructure), business acumen, and exceptional interpersonal skills. You’ll be at the forefront of governance, reporting, and ensuring service delivery meets high standards for quality, compliance, and performance.

Key Responsibilities

• Operational Oversight & Governance
• Lead daily operations and performance monitoring of delivery teams.
• Drive IT governance meetings, ensuring effective communication and follow-through.
• Oversee HTC staff adherence to quality standards, processes, and KPIs (ticket handling, project deliverables, etc.).
• Strategic & Executive Support
• Assist Client Executive in creating and maintaining IT strategic plans and shared service strategies.
• Prepare executive-level reports, including resource utilization, project allocation, and monthly CIO briefings.
• Recommend policies, procedures, and reporting tools in line with customer requirements.
• Documentation & Reporting
• Develop business cases, ROI analysis, pro-formas, and delivery governance documentation.
• Maintain operational run books and SOP documentation with delivery teams.
• Team Leadership & Development
• Mentor, motivate, and retain top talent within HTC’s delivery organization.
• Ensure onboarding, background checks, and compliance with customer-mandated requirements.
• Foster a collaborative and proactive team culture.
• Customer & Stakeholder Engagement
• Serve as liaison for all stability and quality-related communications.
• Build trust-based relationships with healthcare providers, vendors, and internal stakeholders.
• Translate technical language into business terms for non-technical stakeholders.
• Continuous Improvement
• Identify and implement IT process improvements to reduce costs and boost quality and satisfaction.
• Monitor emerging technologies to support client business objectives.
• Stay updated on HIPAA regulations and ensure compliance.
  

Required Qualifications

• 5+ years of experience in Health IT within a healthcare provider setting.
• In-depth knowledge of EMRs, PACS, Pharmacy Systems, Radiology Systems, and other clinical platforms.
• Strong experience with Cerner Millennium EHR (preferred).
• Proficiency in Microsoft Excel, PowerPoint, Word, and other office productivity tools.
• Willingness to work during Pacific Time business hours.
• Ability to travel as needed for client engagements.
  
  

Preferred Attributes

• Leadership: Able to inspire and align cross-functional teams toward shared goals.
• Communication: Adept at engaging both technical staff and clinical stakeholders effectively.
• Proactive Mindset: Anticipates issues and actively works to mitigate risks.
• Responsiveness: Acts swiftly and decisively when challenges impact delivery or patient care.
• Accountability: Takes ownership beyond assigned responsibilities to ensure success.
  
  

Why HTC?

At HTC, we believe in enabling success—for our clients, our teams, and the patients ultimately served by the technology we deliver. If you’re looking for a role where your strategic insight and operational expertise can drive meaningful impact in healthcare, we encourage you to apply.

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

For information on the compensation range for the job and an overview on benefits that HTC Global Services offers please email [e-mail]. The salary, other compensation and benefits information shared by HTC would be accurate as of the date of sharing the information. The disclosed range would consider factors not limited to, geographic location, educational qualification, relevant experience, certifications, skills, suitability/fit for the role, and business or organizational needs. HTC Global services reserves the right to modify the ranges at any time, subject to applicable law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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