ServiceNow Business Analyst

Vertiv Co; Westerville (OH); On-site; USD 85,000 - 130,000; Full time

Job summary

Vertiv Co. is seeking a skilled ServiceNow Business Analyst in Westerville, Ohio. You will serve as a bridge between business stakeholders and technical teams to analyze processes, gather requirements, and translate them into effective non-custom ServiceNow solutions.

You will collaborate to elicit requirements, analyze workflows, and design ServiceNow configurations that align with business goals. Strong analytical, communication, and agile collaboration skills are essential to succeed in a

Qualifications

• 3-5 years of proven experience as a Business Analyst with a focus on ServiceNow.
• Strong understanding of ServiceNow modules for SPM & ITSM; experience with others like ITOM, CSM, HRSD is a plus.

Responsibilities

• Collaborate with stakeholders to elicit, analyze, and document requirements for ServiceNow solutions.
• Analyze existing processes and workflows to identify improvements using ServiceNow capabilities.
• Translate business requirements into functional specifications and design ServiceNow solutions.
• Configure ServiceNow applications, forms, workflows, and integrations to meet business needs.

Skills

ServiceNow BA

Requirements gathering

Process analysis

Stakeholder communication

Agile methodologies

Job description

ServiceNow Business Analyst

Overview:

We are seeking a skilled and experienced ServiceNow Business Analyst to join our team. In this role, you will act as a liaison between business stakeholders and technical teams to analyze business processes, gather requirements, and translate them into effective non-custom ServiceNow solutions.

Responsibilities:

• Requirements Gathering: Collaborate with business stakeholders to elicit, analyze, and document business requirements related to ServiceNow platform implementations and enhancements.
• Process Analysis: Conduct thorough analysis of existing business processes and workflows to identify areas for improvement and optimization using ServiceNow capabilities.
• Solution Design: Work closely with technical teams to translate business requirements into functional specifications and design ServiceNow solutions that align with business objectives.
• Configuration and Customization: Configure ServiceNow applications, forms, workflows, and integrations to meet business needs, ensuring adherence to best practices and standards.
• Data Analysis: Analyze and validate data requirements for ServiceNow implementations, including data migration, transformation, and integration with external systems.
• Training and Documentation: Provide training and support to end-users on ServiceNow functionality, workflows, and best practices. Create and maintain technical documentation, including user guides, training materials, and process documentation.
• Continuous Improvement: Stay updated on ServiceNow platform updates, new features, and best practices. Identify opportunities for process improvements and optimization to enhance the efficiency and effectiveness of ServiceNow solutions.

Qualifications:

• 3-5 years of proven experience as a Business Analyst, with a focus on ServiceNow platform.
• Strong understanding of ServiceNow modules for SPM & ITSM. Any other module is a plus such as: ITOM, CSM, MCO, WSD, & HRSD.
• Experience with ServiceNow implementation methodologies and best practices.
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Strong communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple tasks and priorities effectively.
• Familiarity with Agile and/or iterative delivery methodologies

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