ServiceNow Business Analyst

CHS Corporate; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

CHS Corporate is seeking a ServiceNow Business Analyst to gather and translate business requirements into functional specifications for ServiceNow modules across ITSM, SPM, EA, BCM, HRSD, and CSM. You will support design and implementation, coordinate documentation, and ensure alignment with enterprise goals and user needs.

The role requires collaboration with stakeholders, strong analytical skills, and experience with Jira, Visio, and Excel to manage requirements and project tracking.

Qualifications

• Bachelor's degree in business/admin/IT or equivalent.
• 2+ years hands-on ServiceNow experience including ITSM, SPM, EA, BCM, CMDB, or HRSD.
• 3-5 years experience in business analysis or IT project support.

Responsibilities

• Gather, analyze, and document requirements for ServiceNow solutions.
• Translate business needs into actionable specifications.
• Support design and implementation across ITSM, SPM, HRSD, and other modules.
• Coordinate technical and vendor documentation for integrations.
• Maintain project tracking, reporting, and resource coordination.
• Assist with business readiness and change management activities.

Skills

Analytical skills

Documentation

Communication skills

Education

Bachelor's degree in Business Administration/Information Systems/Information Technology

Tools

Jira

Visio

Excel

Job description

Job Summary

We are seeking a ServiceNow Business Analyst with strong experience in both business analysis and the ServiceNow platform. This role will be responsible for gathering and translating business requirements into functional specifications, supporting the design and implementation of ServiceNow modules, and ensuring solutions align with enterprise goals and user needs.

Essential Functions

• Collaborate with business stakeholders to gather, analyze, and document requirements for ServiceNow solutions (ITSM, SPM, EA, BCM, HRSD, CSM, etc.).
• Facilitates requirements-gathering activities and translates business needs into actionable specifications.
• Conducts feasibility assessments and evaluates vendor capabilities, costs, and overall fit.
• Coordinates technical and vendor documentation for solution integrations and implementations.
• Maintains project tracking, reporting, and resource coordination within assigned portfolios.
• Supports business readiness, communications, and change management activities.
• Identifies opportunities to improve demand and delivery workflows.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in Business Administration, Information Systems, Information Technology, or a related field; or the equivalent required
• 2+ years of hands-on experience with ServiceNow, including knowledge of key modules like ITSM, SPM, EA, BCM, CMDB, or HRSD, preferred
• 3-5 years of experience in business analysis, systems analysis, information technology project support, or a related field required

Knowledge, Skills and Abilities

• Strong analytical, documentation, and communication skills.
• Working knowledge of healthcare operations, vendor systems, and electronic medical record technologies.
• Ability to manage multiple priorities and coordinate effectively across teams.
• Proficiency with business analysis tools, such as Jira, Visio, and Excel.

Job Info

• Job Identification 164578
• Job Category Information Technology
• Posting Date 09/15/2026, 02:00 AM
• Job Schedule Full time
• Job Shift Day
• Locations 4000 Meridian Blvd, Franklin, TN, 37067, US