ServiceNow Automation Engineer - ITIL & Asset Mgmt Lead

Accrescent Group; Frisco (TX); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Accrescent Group is seeking a skilled Tools & Automation Engineer (ServiceNow) to enhance operational efficiency through automation tool development and maintenance. The role emphasizes asset management and ITIL processes to ensure solutions meet quality and cost standards.

The engineer will collaborate with clients to deliver high-quality code, support ongoing projects, respond to requests, and mentor the project team, leveraging asset management tools to track progress and performance.

Qualifikationen

• Experience implementing ITIL-based asset management and ServiceNow solutions.
• Ability to analyze client requirements and manage incident workflows.
• Proven leadership in guiding project teams and mentoring developers.
• Strong problem-solving and communication skills.

Aufgaben

• Enhance operational systems using ITIL and ServiceNow to improve reporting and processes.
• Analyze client requirements and ensure incident management via Remedy and CA Service Desk Manager.
• Lead and mentor project teams; track progress using asset management tools.
• Introduce process improvements aligned with organizational objectives.

Kenntnisse

Asset management

ITIL principles

ServiceNow

BMC Remedy

CA Service Desk Manager

Avanti

Leadership

Communication skills

Ausbildung

ITIL Certification

ServiceNow Certified Administrator

Tools

BMC Remedy

CA Service Desk Manager

Avanti

Jobbeschreibung

Accrescent Group is seeking a skilled Tools & Automation Engineer (ServiceNow) to enhance operational efficiency through automation tool development and maintenance. The role emphasizes asset management and ITIL processes to ensure solutions meet quality and cost standards.

The engineer will collaborate with clients to deliver high-quality code, support ongoing projects, respond to requests, and mentor the project team, leveraging asset management tools to track progress and performance.