Automation & Asset Management Lead

Hcl-America-Solutions-Inc; USA; Vor Ort; USD 80.000 - 110.000; Vollzeit

Zusammenfassung

Hcl-America-Solutions-Inc is seeking a Tools & Automation Engineer to develop and maintain automation tooling focused on asset management and ITIL-aligned processes. You will collaborate with teams to deliver high-quality code and support client requests while ensuring alignment with quality standards.

Responsibilities include updating the knowledge base, coaching analysts, resolving complex incidents, and driving improvements that enhance security posture and customer satisfaction.

Qualifikationen

• Experience with asset management services and best practices.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication with customers and team members.
• Familiarity with regulatory requirements and quality standards in IT operations.
• Ability to coach and mentor team members effectively.

Aufgaben

• Adhere to quality standards and regulatory requirements in asset management services.
• Provide expert support for complex incidents escalated by analysts using advanced troubleshooting and root cause analysis.
• Lead initiatives to update knowledge base, train new team members, and coach analysts.
• Resolve complex tickets within SLAs through cross-functional collaboration while maintaining security posture.
• Enhance CSAT by achieving first-call resolution and mitigating security threats.

Kenntnisse

Asset management

Analytical skills

Communication

Regulatory knowledge

Mentor/coach

Jobbeschreibung

Hcl-America-Solutions-Inc is seeking a Tools & Automation Engineer to develop and maintain automation tooling focused on asset management and ITIL-aligned processes. You will collaborate with teams to deliver high-quality code and support client requests while ensuring alignment with quality standards.

Responsibilities include updating the knowledge base, coaching analysts, resolving complex incidents, and driving improvements that enhance security posture and customer satisfaction.