Tools Automation Engineer ServiceNow

Accrescent Group; Frisco (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Accrescent Group is seeking a skilled Tools & Automation Engineer (ServiceNow) to enhance operational efficiency through automation tool development and maintenance. The role emphasizes asset management and ITIL processes to ensure solutions meet quality and cost standards.

The engineer will collaborate with clients to deliver high-quality code, support ongoing projects, respond to requests, and mentor the project team, leveraging asset management tools to track progress and performance.

Qualifications

• Experience implementing ITIL-based asset management and ServiceNow solutions.
• Ability to analyze client requirements and manage incident workflows.
• Proven leadership in guiding project teams and mentoring developers.
• Strong problem-solving and communication skills.

Responsibilities

• Enhance operational systems using ITIL and ServiceNow to improve reporting and processes.
• Analyze client requirements and ensure incident management via Remedy and CA Service Desk Manager.
• Lead and mentor project teams; track progress using asset management tools.
• Introduce process improvements aligned with organizational objectives.

Skills

Asset management

ITIL principles

ServiceNow

BMC Remedy

CA Service Desk Manager

Avanti

Leadership

Communication skills

Education

ITIL Certification

ServiceNow Certified Administrator

Tools

BMC Remedy

CA Service Desk Manager

Avanti

Job description

We are seeking a skilled Tools & Automation Engineer (ServiceNow) one of a client to enhance operational efficiency through the development and maintenance of automation tools. This role focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code, support existing projects, and respond to client requests.

Job Description:

• Enhance Operational Systems By Utilizing Itil Frameworks And Servicenow To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes.
• Analyze Client Requirements And Ensure The Support Team Meets Client Expectations Using Bmc Remedy And Ca Service Desk Manager For Effective Incident Management.
• Lead And Mentor The Project Team To Ensure Transparent Communication Of Project Goals, Utilizing Asset Management Tools To Track Progress And Performance.
• Foster Innovation By Introducing New Ideas For Process Development That Align With Organizational Objectives And Enhance Service Delivery.
• Provide Tailored Solutions That Address Customer Needs By Leveraging Avanti And Asset Management Strategies To Drive Positive Business Outcomes.

Skill Requirements:

• Strong Understanding Of Asset Management And Itil Principles
• Proficiency In Servicenow, Bmc Remedy, Ca Service Desk Manager, And Avanti
• Excellent Problem-Solving And Communication Skills
• Ability To Lead Teams And Manage Projects Effectively

Other Requirements

• 1. Itil Certification (Optional But Valuable)
• 2. Servicenow Certified Administrator (Optional But Valuable)