Asset Management Track Lead — ServiceNow & ITIL

Sapsf; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

Sapsf in the United States seeks a Track Lead - Asset Management with ServiceNow expertise to guide asset lifecycle, ITIL aligned processes, and reporting. You will collaborate with cross-functional teams to deliver scalable solutions.

The role emphasizes mentoring the project team, optimizing service delivery, and leveraging ServiceNow, Remedy, CA Service Desk Manager, and Avanti to meet client requirements and improve operational efficiency.

Qualifications

• Experience with ITIL and asset management processes.
• Proficiency in ServiceNow, Remedy, CA Service Desk Manager, and Avanti.
• Strong communication and leadership abilities.

Responsibilities

• Enhance operational systems by applying ITIL frameworks and ServiceNow to improve reporting and processes.
• Analyze client requirements and ensure support meets expectations using Remedy/CA Service Desk Manager.
• Lead and mentor the project team to communicate goals and track progress with asset management tools.
• Foster innovation and propose process improvements aligned with organizational objectives.
• Deliver tailored solutions leveraging Avanti and asset management strategies to drive business outcomes.

Skills

Asset management & ITIL principles

ServiceNow, Remedy, CA Service Desk, &

Problem solving & communication

Team leadership & project management

Education

ITIL Certification (Optional)

Tools

ServiceNow

BMC Remedy

CA Service Desk Manager

Avanti

Job description

Sapsf in the United States seeks a Track Lead - Asset Management with ServiceNow expertise to guide asset lifecycle, ITIL aligned processes, and reporting. You will collaborate with cross-functional teams to deliver scalable solutions.

The role emphasizes mentoring the project team, optimizing service delivery, and leveraging ServiceNow, Remedy, CA Service Desk Manager, and Avanti to meet client requirements and improve operational efficiency.