Asset Management ITIL & ServiceNow SME

Sapsf; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Sapsf is seeking an SME - Asset Management, ServiceNow to enhance operational efficiency by building and maintaining automation tools, focusing on asset management and ITIL processes.

The role requires strong analytical skills, stakeholder communication, and ability to mentor teammates, while aligning solutions with quality and cost standards.

You will work with ServiceNow and other tools to respond to client requests and improve performance.

Qualifications

• Broad knowledge of asset management and ITIL best practices.
• Experience with ServiceNow, BMC Remedy, CA Service Desk Manager, and Avanti Tools.
• Strong root-cause and trend analysis capabilities.
• Excellent stakeholder communication and presentation skills.
• Familiarity with documentation standards and process improvement methodologies.

Responsibilities

• Ensure on-time resolution and quality compliance of escalated tickets and incidents using asset management and ITIL frameworks, adhering to the agreed SLAs.
• Mentor team members and administrators; prepare SOPs and maintain documentation to enhance efficiency.
• Validate change order implementation plans and human error compliance; participate in capacity planning to optimize resources.
• Engage with customers in meetings; identify challenges and propose effective solutions.
• Conduct root cause and trend analyses; present findings to key stakeholders to drive improvements.

Skills

Asset management ITIL best practices

Analytical skills for root cause &

Communication & presentation

Documentation standards & process

Tools

ServiceNow, BMC Remedy, CA Service Desk Manager, Avanti Tools

Job description

Sapsf is seeking an SME - Asset Management, ServiceNow to enhance operational efficiency by building and maintaining automation tools, focusing on asset management and ITIL processes.

The role requires strong analytical skills, stakeholder communication, and ability to mentor teammates, while aligning solutions with quality and cost standards.

You will work with ServiceNow and other tools to respond to client requests and improve performance.