Automation Engineer: ServiceNow & Asset Management

Accrescent Group; Frisco (TX); On-site; USD 90,000 - 125,000; Full time

Job summary

Accrescent Group in Frisco, TX is seeking a Tools & Automation Engineer to enhance operational systems, drive incident management, and lead project teams. The role focuses on ITIL practices, ServiceNow workflows, and asset management strategies to improve service delivery.

You will collaborate with cross-functional teams to deliver reliable automation solutions, support ongoing projects, and respond to client needs with a focus on quality and cost efficiency.

Qualifications

• Experience with ITIL-based service management and reporting.
• Strong analytical and problem-solving skills.
• Ability to lead projects and mentor teams.

Responsibilities

• Enhance operational systems by applying ITIL and ServiceNow to improve reporting, information flow, and business processes.
• Analyze client requirements and ensure incident management via Remedy and CA Service Desk Manager.
• Lead and mentor the project team to communicate goals and track progress using asset management tools.
• Foster innovation by introducing new process development ideas aligned with organizational objectives.
• Provide tailored solutions leveraging Avanti and asset management strategies to drive outcomes.

Skills

Asset Management

ITIL Frameworks

ServiceNow

Team Leadership

Tools

BMC Remedy

CA Service Desk Manager

Avanti

Job description

Accrescent Group in Frisco, TX is seeking a Tools & Automation Engineer to enhance operational systems, drive incident management, and lead project teams. The role focuses on ITIL practices, ServiceNow workflows, and asset management strategies to improve service delivery.

You will collaborate with cross-functional teams to deliver reliable automation solutions, support ongoing projects, and respond to client needs with a focus on quality and cost efficiency.